Associate Technical Account Manager, Wiz
West
$93.6-104k
+ Equity
Cloud security company
Open for applications
Cloud security company
501-1000 employees
Open for applications
$93.6-104k
+ Equity
501-1000 employees
Company mission
To help organizations create secure cloud environments that accelerate their businesses.
Role
Who you are
- 1-3 years of experience in technical customer facing roles (i.e. Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer)
- A willingness to learn both cloud and cyber security technologies
- Understanding of cloud services, architectures, and security best practices
- Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them
- Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution
- Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
- B.S. in Computer Science, Engineering, or similar field, or equivalent experience
What the job involves
- As an Associate Technical Account Manager (TAM) you will be at the forefront of Wiz’s customer success strategy
- You will work with a team of Associate TAMs to support our customers in their Wiz adoption journey
- These customers represent a significant portion of the company’s ARR and growth potential
- Our Scaled Customer Success approach balances two distinct workflows
- The primary engagement model is reactive, where you'll monitor dashboards for risk signals and partner with the account team to deliver targeted interventions on a case-by-case basis
- You will have the opportunity to lead sessions addressing adoption barriers, targeted training, feature request collection, usage pattern analysis, and technical support coordination
- While initially focusing on reactive engagement, you'll also develop proactive strategies that create one-to-many impact
- This involves recognizing patterns across customers, developing scalable solutions that benefit multiple accounts simultaneously, and creating standardized resources that address common challenges before they become issues
- This dual approach ensures you efficiently handle immediate customer needs while strategically expanding your influence across the broader portfolio
- Provide your customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence
- Contribute to sessions aimed at helping customers unlock the full value of the Wiz platform
- Contribute to and run community-based one-to-many engagement opportunities (e.g. writing knowledge articles or running webinars)
- Focus on driving out risk in our account base by increasing adoption, ensuring retention, and fostering satisfaction
- Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently
- Advocate for customer needs cross-functionally (i.e.. Product Management and Support)
- Offer insights regarding the availability of new features in Wiz
- Facilitate escalations for more complex or technically challenging issues
- Collaborate with Wiz Sales and Renewal teams to secure contract renewals
- Assist in identifying opportunities for expanding Wiz usage across the customer’s organization
Our take
Originally founded in Israel – a hotbed for rapid growth cybersecurity companies of late – Wiz hit the headlines when it became the world’s fastest growing software company in Summer 2022. Incredibly, the company clocked up $180 million in annual recurring revenue in under two years since launching its first product, boasting major customers like Salesforce, Slack, BMW, and Asos.
It’s impressive enough that the startup was able to attract hundreds of millions in investment so early in its lifespan, but the fact that it was co-founded by a team of former Microsoft executives no doubt helped on this front. However, to generate this kind of revenue so soon is extremely rare.
The company has fueled its growth with aggressive hiring and product expansion, adding modules for Container and Kubernetes security, DSPM, and CDR - enabling organizations to further consolidate their cloud security program into a single, fully comprehensive platform.
Following its early 2023 Series D funding round, the company has reached a $10 billion valuation, officially making it the world's largest cybersecurity unicorn and it is the fastest SaaS company to achieve such a valuation.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$1bn
SERIES E
Feb 2023
$300m
SERIES D
Total funding: $1.9bn
Company HQ
Chelsea, New York, NY
Leadership
Assaf Rappaport
(CEO)Previously co-founded and was CEO of security SaaS Adallom (acquired by Microsoft in 2015). Subsequently spent four years at Microsoft as a General Manager, first of Cloud Security, then R&D Israel.
Ami Luttwak
(CTO)Was the co-founding CTO of Adallom, next joining Microsoft as CTO of the Cloud Security Group, before becoming CTO of R&D Israel.
Yinon Costica
(VP of Product)Was also Adallom's VP of Product. Joined Microsoft as Partner Director of Product Management, Cloud Security after its acquisition of Adallom.
Roy Reznik
(VP of R&D)Is also the Co-founder & Master Distiller at Kataro Distillery. Before this they worked as Principal R&D Group Manager for Microsoft, joining the company from Adallom whom they co-founded.
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