Solution Engineer, Palm

• 4+ years in: A customer-facing technical role (solutions engineering, implementation manager, technical account manager, forward deployed engineer), a data analyst or data scientist role, a consulting or banking role
• Proven ability to run onboarding, workshops, and live troubleshooting
• Strong communication skills with both technical and business stakeholders
• High sense of ownership; thrives in a 0→1 environment
• Strong project and time management skills
• You must have previous exposure to some of the below: SQL or BI tooling experience, Data Analysis, think in python or R
• Previous exposure to AI Tooling, you’ve probably tinkered with Claude, Lovable, Prompt Engineering, n8n or Cursor

Desirable

• Own customer onboarding: design and run implementation workshops, create onboarding playbooks, and define success milestones
• Ensuring customers realise the full value of Palm by delivering on the outcomes that drove their purchase
• Implement changes directly in our infrastructure - from better LLM prompts to custom SQL queries or novel analytics reports
• Serve as the primary technical contact for customers via Slack channels and recurring syncs — answering questions, sharing updates, and resolving issues
• Lead feature launches with customers: demo new capabilities, gather real-time feedback, and drive adoption
• Build reporting frameworks for performance of our AI & ML models (categorisation & forecast accuracy) to measure impact
• Act as the bridge between customers and product, channeling insights directly into our roadmap
• Develop and document repeatable implementation playbooks that scale with the company

• CV screening
• Intro call
• Interview with hiring manager
• Case study
• Values interview
• Offer