Implementation Specialist SaaS, Tekion
SaaS Experience Required
$76.9-128k
+ Stock options
More information about location
Cloud-native platform for the automotive retail industry
Be an early applicant
Cloud-native platform for the automotive retail industry
1001+ employees
Be an early applicant
$76.9-128k
+ Stock options
More information about location
1001+ employees
Company mission
To build the world's best business applications in the cloud.
Role
Who you are
- Minimum 2–5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar), including configuring cloud platforms and supporting customer adoption
- Understanding of key onboarding and adoption metrics (activation rates, engagement KPIs) within a SaaS business model
- Demonstrated success managing customer change in a SaaS environment, including converting customers from on-premise to cloud or subscription-based systems
- Experience working in an early-stage startup environment is a plus
- Exceptional written and verbal communication skills, interacting with all levels of stakeholders
- Established ability to articulate technical jargon into consumable levels of understanding for adult learners
- Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams
- 3+ years in Project Management or Project Lead role is preferred
- Travel (flying) is up to 90%
What the job involves
- Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments, adapting to both remote and in-person delivery using web-based tools
- Provide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value
- Guide, mentor, and direct additional implementation specialists assigned to projects, coordinating tasks and deliverables in an agile or SaaS-focused project cycle
- Obtain critical milestone signoffs from key dealership stakeholders, documenting all approvals in digital systems
- Identify, communicate, and mitigate implementation risks, collaborating cross-functionally and leveraging tools such as Jira or Salesforce to resolve issues quickly and efficiently
- Manage all onboarding and training activities using digital runbooks, diligently documenting all checklist items and key customer interactions
- Successfully complete an intensive 8–10 week SaaS product certification and training program, demonstrating application of knowledge in a fast-evolving software environment
- Navigate customer organizational change, manage resistance, and educate clients on the benefits of Tekion
- Build and maintain strong, positive relationships with all dealership personnel, championing Tekion as their trusted partner
- Collect and synthesize user training feedback, relaying valuable insights to internal product and customer success teams for product improvement
- Represent Tekion professionally in all customer and stakeholder interactions, upholding company values and reinforcing our positive brand reputation
- All other duties as assigned
- This is a remote role Candidates must travel up to 90% of the time, which may include overnight stays and various modes of transportation. Territory assignments may evolve over time based on business needs; however, any changes would be communicated in advance and would not require relocation
Our take
Car dealerships suffer from an inefficiency problem. The paperwork and administration required to complete a sale requires dealers to manage a disjointed set of various software applications. Tekion is offering an enticing remedy - a cloud-based automative retail system that integrates the various software applications in a single infrastructure.
Competition has been strong, with rivals CDK Global and Reynolds & Reynolds offering a competitive raft of features, and benefitting from strong prior relationships with dealerships.
Tekion, however, has nevertheless secured customers for the software in 28 states - likely in part due to the efficiency of partnering with a single growing service as opposed to a disparate spread. The company is sparking interest from the right places too, with partners including GMC, Chrysler, and Chevrolet.
If the founders can leverage their experience at Tesla in improving efficiency, the system could prove a highly competitive newcomer with real potential for global spread. A reduction in processing time and paperwork is a hard proposition for dealerships to refuse.
Freddie
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$200m
GROWTH EQUITY VC
Oct 2021
$250m
SERIES D
Total funding: $635.1m
Company benefits
- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
- Great benefits including unlimited PTO, parental leave and free snacks and beverages
- The opportunity to work with some of the brightest minds from the Silicon Valley’s most dominant and successful companies
- Be part of an early stage, hyper-growth startup with the opportunity to grow and prosper
- Work on the latest and coolest technologies – everything is home-grown and built ground-up
- Dynamic work environment with a strong sense of community and collaboration
- Open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
- Exciting opportunities for career growth and development
Company HQ
Pleasanton, CA
Leadership
Jay Vijayan
(CEO)They started their career at Oracle, where they spent over 7 years in Management before spending 4 at VMware. They then worked at Tesla for 4 years, leaving their position as CIO to found Tekion in February 2016.
Guru Sankararaman
(COO)After working as a Chief Architect at Cisco, they joined Tesla for 4 years. Initially they served as Director of Information Technology and then later became VP of Information Technology. Left this role to co-found Tekion in 2016.
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