Implementation Specialist SaaS, Tekion
SaaS Experience Required
$76.9-128k
+ Stock options
More information about location
End-to-end cloud native automotive platform
Open for applications
End-to-end cloud native automotive platform
1001+ employees
Open for applications
$76.9-128k
+ Stock options
More information about location
1001+ employees
Company mission
To build the world's best business applications in the cloud.
Role
Who you are
- Minimum 2–5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar), including configuring cloud platforms and supporting customer adoption
- Understanding of key onboarding and adoption metrics (activation rates, engagement KPIs) within a SaaS business model
- Demonstrated success managing customer change in a SaaS environment, including converting customers from on-premise to cloud or subscription-based systems
- Experience working in an early-stage startup environment is a plus
- Exceptional written and verbal communication skills, interacting with all levels of stakeholders
- Established ability to articulate technical jargon into consumable levels of understanding for adult learners
- Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams
- 3+ years in Project Management or Project Lead role is preferred
- Travel (flying) is up to 90%
What the job involves
- Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments, adapting to both remote and in-person delivery using web-based tools
- Provide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value
- Guide, mentor, and direct additional implementation specialists assigned to projects, coordinating tasks and deliverables in an agile or SaaS-focused project cycle
- Obtain critical milestone signoffs from key dealership stakeholders, documenting all approvals in digital systems
- Identify, communicate, and mitigate implementation risks, collaborating cross-functionally and leveraging tools such as Jira or Salesforce to resolve issues quickly and efficiently
- Manage all onboarding and training activities using digital runbooks, diligently documenting all checklist items and key customer interactions
- Successfully complete an intensive 8–10 week SaaS product certification and training program, demonstrating application of knowledge in a fast-evolving software environment
- Navigate customer organizational change, manage resistance, and educate clients on the benefits of Tekion
- Build and maintain strong, positive relationships with all dealership personnel, championing Tekion as their trusted partner
- Collect and synthesize user training feedback, relaying valuable insights to internal product and customer success teams for product improvement
- Represent Tekion professionally in all customer and stakeholder interactions, upholding company values and reinforcing our positive brand reputation
- All other duties as assigned
- This is a remote role Candidates must travel up to 90% of the time, which may include overnight stays and various modes of transportation. Territory assignments may evolve over time based on business needs; however, any changes would be communicated in advance and would not require relocation
Our take
Car dealerships suffer from an inefficiency problem. The paperwork and administration required to complete a sale requires dealers to manage a disjointed set of various software applications. Tekion is offering an enticing remedy - a cloud-based automotive retail system that integrates the various software applications in a single infrastructure.
Competition has been strong, with rivals CDK Global and Reynolds & Reynolds offering a competitive raft of features, and benefiting from strong prior relationships with dealerships. Tekion, however, has nevertheless secured customers for the software in 28 states - likely in part due to the efficiency of partnering with a single growing service as opposed to a disparate spread.
This momentum shows no signs of slowing either, as Tekion has attracted attention from major players like CMC, Chrysler, and Chevrolet. By streamlining dealership operations into a single platform, the company is proving that even in a crowded market, innovation and simplicity can win over both dealers and industry partners.
Freddie
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$200m
GROWTH EQUITY VC
Oct 2021
$250m
SERIES D
Total funding: $635.1m
Company benefits
- Silicon Valley Startup Environment
- Stock Options
- Focus on Work/Life Balance
- Recognition Culture
- Health and Wellness
- Unparalleled Career Development
Company HQ
Pleasanton, CA
Leadership
Jay Vijayan
(Co-Founder & CEO)They started their career at Oracle, where they spent over 7 years in Management before spending 4 at VMware. They then worked at Tesla for 4 years, leaving their position as CIO to found Tekion in February 2016.
Guru Sankararaman
(Co-Founder & COO)After working as a Chief Architect at Cisco, they joined Tesla for 4 years. Initially they served as Director of Information Technology and then later became VP of Information Technology. Left this role to co-found Tekion in 2016.
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