Principal IT Engineer, ID.me

• The ideal candidate is passionate about scalable, secure, and automated solutions in a modern, cloud-native enterprise environment
• 10+ years of experience in IT or relevant technical sector roles
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field—or equivalent practical experience
• Expert-level proficiency designing and maintaining software deployment and installation frameworks
• Experience designing endpoint configuration aligned to security frameworks in production environments
• Expertise in designing and implementing secure, identity-aware, access strategies
• Proven ability automating complex processes in an enterprise environment
• The qualifications below are ideal, but not all are required. We encourage candidates to apply if they satisfy some, but not all of these qualifications

Desirable

• ID.me is seeking a highly skilled and experienced Principal IT Engineer to lead the design, automation, integration, and improvement of IT systems across the organization
• This role will serve as a senior technical leader and subject matter expert in multiple domains including endpoint engineering, network administration, systems integration and automation
• The Principal IT Engineer will play a pivotal role in ensuring the reliability, security, and scalability of ID.me's enterprise IT environment
• You will collaborate closely with IT, Security, and Engineering teams to design and implement solutions that enhance system performance, user experience, and operational efficiency at scale
• Architect, develop, and maintain endpoint management and configuration systems, including modern device management platforms such as Jamf, Intune, and MaaS360
• Manage and support corporate network infrastructure, including switches, firewalls, VPN, and wireless networks, ensuring reliability and security across all office and remote environments
• Design and implement systems integrations between SaaS platforms, identity providers (e.g., Okta), and internal applications
• Develop compliance and configuration baselines for Windows, macOS, and network systems, ensuring policy enforcement and alignment with security benchmarks
• Collaborate with Security, GRC, and Engineering teams to enforce secure configurations and remediate vulnerabilities across infrastructure and endpoint fleets
• Evaluate, recommend, and integrate new technologies to streamline IT operations, improve security posture, and enhance system observability
• Serve as an escalation point for complex technical issues spanning endpoints, networks, and system integrations
• Maintain technical documentation, runbooks, and architectural diagrams
• Drive incident response, root cause analysis, and post-incident reviews for IT infrastructure and endpoint systems
• Implement solutions using scripting and programming languages such as Bash, PowerShell, Python, or Go
• Serve as a technical lead and mentor to other engineers and administrators within the IT team