Director of Product Management, SugarCRM
SFA/CRM
$195-220k
Customer relationship management platform
Job no longer available
Customer relationship management platform
501-1000 employees
Job no longer available
$195-220k
501-1000 employees
Company mission
To help marketing, sales and customer service teams achieve high-definition customer experiences by providing the CRM platform that makes the hard things easier.
Role
Who you are
- 7+ years of experience in product management, with 3+ years as a product leader managing other Product Managers
- Prior experience in mid-market B2B software
- Deep understanding of CRM including buyer needs, innovation trends, and competitive landscape
- Well-rounded business, design, and tech acumen facilitating impactful discussions with customers, sales, analysts, designers, and engineers
- Strong product management skills, including product discovery, roadmap, prioritization, negotiation, consensus building, and evangelizing
- Demonstrated product ownership background, including product definition, backlog management, writing user stories, leading grooming, and facilitating development
- Inspiring presentation style and storytelling
- Compelling written and verbal communication skills enabling effective communication with individuals, managers, and executives
- Proven experience using data to drive decision making
- Solid attention to detail and pride of ownership
- Bachelor’s degree or equivalent job experience
What the job involves
- SugarCRM is looking for an innovative, strategic, and collaborative Director of Product Management to drive growth in our Salesforce Automation and Customer Relationship Management suite.
- This role reports to our VP of Product Management and manages a team of Product Managers focused on Sugar Sell and the CRM suite. You will engage with internal stakeholders across Engineering, Product Marketing, Sales, Customer Success, and Services functions as well as directly with SugarCRM customers and partners to define and lead execution of our SFA and CRM product strategy and roadmap
- Aligning product investments with company growth and retention targets to drive customer value and company success via differentiated capabilities serving mid-market B2B sales and service organizations
- Managing and developing a team of product managers into a high-performing group implementing best-in-class product practices
- Developing and championing a deep understanding of our customers’ needs through customer interactions, market research, user feedback, analyst input, and competitive analysis
- Defining and prioritizing the SFA and CRM product strategy and roadmap
- Partnering with UX, Engineering, and Knowledge Management to drive roadmap execution, product definition, and product delivery
- Establishing consistent, sustainable customer, partner, and stakeholder input points to steer product direction, feature design, and prioritization
- Developing and monitoring product KPIs and metrics which influence future product plans
- Alongside other product leaders, continually improving product processes, with particular focus on product discovery, definition, validation, and outcome-driven development
- Preparing and presenting company-wide and customer-facing product updates and product evangelism on a regular basis
- Supporting go-to-market teams and processes to maximize the customer benefit and revenue impact of product development efforts
Our take
Many leading CRM software require a lot of manual entry, but have little job-specific functionality, making tracking and interacting with potential and current customers time-consuming and inefficient. SugarCRM, which started as a project to elevate CRM with automation, has since grown into an AI-driven cloud product used by thousands of companies across the globe.
The Sugar Platform incorporates robust cloud structures and security, presents AI-powered predictions for customer trajectories and supports macro and micro customisation options. Importantly, its versatility and flexibility make it suitable for multiple teams across the CRM landscape.
Though it's far from the only CRM platform on the market, SugarCRM’s longevity as a company exemplifies its trusted status among businesses from many sectors. Ultimately, CRMs are a vital part of almost all industries, and Sugar’s established place in the market gives it plenty of scope for further success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jul 2019
$16m
LATE VC
Jan 2015
$3.6m
CONVERTIBLE
Total funding: $139.2m
Company benefits
- Excellent healthcare package for you and your family
- Savings and Investment – 401(k) match
- Unlimited Paid Time Off
- Paid Parental Leave
- Online Legal Services (Rocket Lawyer)
- Financial Planning Services (Origin)
- Discounted Pet Insurance (Embrace Pet Insurance)
- Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
- Health and Wellness Reimbursement Program
- Travel Discounts
- Educational Resources - Career & Personal Development Program
- Employee Referral Bonus Program
- We are a merit-based company - many opportunities to learn, excel and grow your career!
Company HQ
Financial District, San Francisco, CA
Leadership
Clint Oram
(Co-Founder & Chief Strategy Officer)Previously Product Manager at Epiphany and Software Engineer at Hewlett Packard Enterprise.
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