Customer Success Manager, Braze
Scale
$165-185k
OTE
$123.8-138.8k
BASE
+ Stock Options
Customer engagement platform
Job no longer available
Customer engagement platform
1001+ employees
Job no longer available
$165-185k
OTE
$123.8-138.8k
BASE
+ Stock Options
1001+ employees
Company mission
To power lasting connections between consumers and brands they love.
Role
Who you are
- You are a Customer Success (or related) professional, as an aspiring leader, you inspire team members to grow, develop, and achieve their KPIs
- You enjoy building relationships with customers, including as a peer to more senior stakeholders
- You build strong positive relationships with clients and colleagues
- You have exemplary written and verbal communication skills coupled with unparalleled follow up skills
- You are known for being a team player
- You have a high level of intellectual curiosity
- You see opportunity and growth in learning more and continuously improving processes, yourself and your team
- You have significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2 etc)
- You have technical domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc)
- 3+ years relevant experience in a related area for example, Customer Success, Consultancy, Account Management or Mobile Marketing
- 2+ years experience managing or mentoring staff
What the job involves
- As a Manager in the Braze Customer Success Team you will be managing a team of CSMs alongside handling your own smaller book of direct customers
- You will be responsible for your team’s development and its total book of business
- Be a coach, managing a Customer Success pod, including hiring, nurturing staff development, and maintaining staff satisfaction
- Be responsible for your team achieving their KPIs against platform adoption, customer renewal, customer expansion and advocacy
- Partner with Account Executives and Sales Leadership, taking a lead role to ensure excellent customer experience and commercial alignment
- Guide and support your team in managing their clients throughout their lifecycle
- Ensure users are empowered to use Braze’s platform and powerful features as independently and efficiently as possible, including integration and technical aspects
- Work with your team to understand each customer's evolving business and technical goals for using Braze and continuously demonstrate value
- Build credible relationships throughout customer organizations, from senior staff to Braze end users
- Monitor your team’s book of business to identify risks and opportunities, taking action or escalating as appropriate
- Advocate customer business use-cases to product development
- Be a point of escalation for clients in your team’s portfolio
- Own a small book of direct customers
- Work closely with internal stakeholders at Braze to design and develop efficient processes and working practices
- Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role
Our take
Braze was founded out of an opportunity to build a company in the mobile space, inspired by the success of Android. This decision was driven by the belief that technology can help build stronger and more valuable relationships between brands and customers. It is now a leading customer engagement platform that powers connections between consumers and the brands they love.
Braze does this by delivering messaging experiences through push notifications, apps, and emails, built specifically for today's always-connected customers. This replaces badly integrated tools and outdated databases, making customer relationships more personalised through cross-channel messaging, journey orchestration and AI-powered experimentation and optimisation. Through this, Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform.
As a venture-backed company, its clients now include Headspace, Canva, Max, Headspace, Domino's, Peloton and Depop. These clients use Braze to launch more effective messaging campaigns with less effort in the current mobile-first world. No doubt it's placement on the 2024 US News Best Technology Companies To Work For list will draw in more talent, whilst its growth to 10 new offices across North America, APAC regions and Europe indicates promising growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2018
$80m
SERIES E
Aug 2017
$50m
SERIES D
Total funding: $182.7m
Company benefits
- Flexible Vacation Policy: Take the time you need to balance your work and life in the way that suits you best
- Equal Paid Family Services: We offer fertility benefits along with equal paid parental leave, so you can focus your energy on your growing family
- Retirement Planning: We support you as you plan for your future. Braze will begin matching contributions into our retirement plan on your first day of employment
- Talent Development: We support your professional growth through formal career pathing, learning platforms, and our Global Learning Stipend
- Global Presence: Our global presence—15 cities and growing—provides opportunities to work and connect with top talent around the world
- ESPP: We offer an Employee Stock Purchasing Plan to all employees globally.
Company values
- Take Your Seat at the Table: Our community welcomes and respects your unique talents and perspective. Roll up your sleeves and join in - we’re building Braze together
- Don't Ignore Smoke: With constant vigilance, we help each other notice issues before smoke turns to fire. When others come to us, we celebrate the messenger and assist them however we can
- Shape the Future: We believe in the positive trajectory of change. We make investments, take calculated risks, and guide others down the path of our vision for the future
- Embrace Curiosity: We are explorers of details and new horizons. We embrace a growth mindset and pursue our curiosities to acquire new mastery and hone existing skills
- Be a Human: Each of us contributes to the Braze culture through our individuality. We operate with integrity, and above all else, we are kind
- Seek the Truth: We combine intelligence with humility to challenge assumptions and ask thoughtful questions. We make better decisions by deeply understanding our world
Company HQ
NoMad, New York, NY
Articles
Leadership
Bill Magnuson
(Co-Founder & CEO)Previously a Software Engineer at Google and Bridgewater Associates before co-founding Braze in 2011.
Jon Hyman
(Co-Founder & CTO)After graduating cum laude in Computer Science at Harvard, Jon joined Bridgewater Associates' Core Technology department and worked on the Forbes Technology Council before co-founding Braze.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Braze
Mel Windley (Director of Global Inclusion and Opportunity)
- Braze takes an inclusion-first approach and holds the philosophy that Global Inclusion and Opportunity must be built into business processes in order to have lasting and meaningful impact. The future we want to shape is one where people from diverse backgrounds and experiences can thrive and have meaningful careers at Braze.
Share this job
View 17 more jobs at Braze