Member Service Guide, Devoted Health
$19-$24/hr. + Opportunities for bonuses, incentives & Stock options
Seniors-focused healthcare
Job no longer available
Seniors-focused healthcare
1001+ employees
Job no longer available
$19-$24/hr. + Opportunities for bonuses, incentives & Stock options
1001+ employees
Company mission
To dramatically improve the health and well-being of older Americans by caring for each and every person like they are family.
Role
Who you are
- Success requires adaptability, being comfortable shifting priorities, adjusting to new workflows, and meeting members where they are
- Remote from home office
- Must be hard wired via ethernet cable into your internet router
- Minimum of 1 year of experience in a call center environment
- Passion for serving others and improving the healthcare experience
- Proven ability to build rapport, trust, and strong relationships
- Adaptability and resilience to succeed in a fast-changing, dynamic environment
- Enjoys learning and applying new skills, processes, and feedback in real time
What the job involves
- As a Member Service Guide, you’ll be the primary support for our members across inbound calls, outbound outreach, and digital platforms (chat, secure messaging, email, video)
- Your role is about more than answering questions. It’s about building trust and creating meaningful connections
- At Devoted, we believe in high-quality connections: relationships grounded in respect, trust, and genuine care
- You’ll embody this by listening deeply, anticipating needs, and empowering members to navigate their healthcare with clarity and confidence
- This is a dynamic role that flexes between inbound support, proactive outreach, and engagement across multiple channels
- In every interaction, you’ll bring our mission to life: treating every member like family
- Engage members with empathy and professionalism across calls and digital channels
- Build high-quality connections that create trust and empower members to take confident steps in their care
- Translate complex benefits and healthcare information into simple, clear terms
- Flex between inbound service, outbound engagement, and digital outreach as priorities evolve
- Adhere to HIPAA compliance and all regulatory requirements to protect member privacy and ensure high-quality service
- Master multi-tasking skills: you’ll be listening to members, talking and typing...all at the same time!
- “Can-do” and optimistic attitude
- Our Call Center hours of operation are as follows:
- April - September: Monday - Friday: 8 am - 2 am ET, Saturdays: 8 am - 11 pm ET
- October - November: Sunday - Saturday: 8 am - 2 am ET
- November - March: Sunday - Saturday: 8 am - 1 am ET
- Your shift assigned at the time of offer will occur within the hours of operation above and will always be 8.5 hours long, inclusive of a 30-minute lunch break
Our take
Millions of Americans make use of Medicare Advantage plans but with an ageing population, the amount of federal spending on these plans is ever-increasing. Devoted Health is seeking to tackle this problem by offering personalised care and proactive health intervention for people on these plans. By diagnosing conditions early, encouraging healthy behaviours, and supporting recovery from treatment, it hopes to drive down the overall cost of providing healthcare to seniors.
Devoted Health’s platform connects patients over 65 with doctors, hospitals and pharmacies that prioritize patient-oriented treatment. The company offers in-house insurance plans, full service guides to navigate the healthcare system, and "Devoted Medical" - a team of doctors and nurse practitioners who provide ongoing care for chronic conditions, support after hospital stays and other medical services.
As the popularity of personalised healthcare rises, Devoted Health looks set to capitalise on its ongoing effort to bring more quality to the sector. The company is making waves too, having recently been recognised as the Best Insurance Companies for Medicare Advantage in 2025 by the U.S. News & World Report's. With this sort of success, its sure to continue to see more growth for years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Aug 2024
$112m
SERIES E
Dec 2023
$175m
SERIES E
Total funding: $2.3bn
Company benefits
- Comprehensive health plan
- 401K retirement plan
- Generous vacation and holiday time
- Lyra mental health resources
- Stock options
Company HQ
South Side, Waltham, MA
Leadership
Ed Park
(Co-Founder & CEO)Prior to Devoted, they served in several roles at athenahealth including Chief Technology Officer, Chief Operating Officer, and President, Services. Ed presently sits on the boards of Castlight Health and athenahealth. Ed obtained his Bachelor of Arts in Computer Science from Harvard University
Todd Park
(Co-Founder & Executive Chairman)Prior to co-founding Devoted, Todd served as White House technology advisor based in Silicon Valley from August 2014 to January 2017. In this role, he focused on bringing top technology talent and best practices into government to improve service delivery, national defense, public engagement, and more. Prior to this role, Todd served from March 2012 to August 2014 as U.S Chief Technology Officer (CTO) in the White House Office of Science and Technology Policy and, in that position, served as an Assistant to the President
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