Strategic Customer Success Manager, Datasnipper
Banking Specialist
$115-140k
+ Bonus + Stock participation plan
3-5 days a week in office
Intelligent audit platform
Open for applications
Intelligent audit platform
201-500 employees
Open for applications
$115-140k
+ Bonus + Stock participation plan
3-5 days a week in office
201-500 employees
Company mission
To deliver intelligent automation with effortless data validation.
Role
Who you are
- The ideal candidate will have a strong understanding of banking products, services, and trends, and will be skilled at building relationships with key decision-makers
- 5+ years in a customer success role, with a proven track record in working with global enterprise clients
- In-depth understanding of banking products, services, industry challenges, and regulatory environment. Experience working directly with banks or financial institutions is a plus
- Experience with business development, specifically exploring use cases and new applications for a software product
- Possess a proactive mindset with a drive to innovate, develop new processes, and take on strategic initiatives aimed at achieving future-focused business outcomes
- Demonstrate strong project and time management skills with the ability to self-start, own tasks, and deliver successful results for customers
- Exceptional verbal and written communication skills, including the ability to present to executives and key decision-makers
- Familiarity with banking technologies and FinTech trends is a plus. Comfortable using CRM systems and other sales tools to manage the sales process
- Full working proficiency in English, other language(s) a plus
What the job involves
- We are looking for an ambitious and experienced Strategic Customer Success Manager with deep expertise in the banking industry to join our growing team
- This role goes beyond traditional account management, focusing on creating strategic partnerships that result in high levels of customer satisfaction, retention, and growth by expanding our footprint in the banking sector
- You will take responsibility for the Customer Success strategy and the continuous growth of our existing customer portfolio of financial institution teams in Internal Audit, Financial Control, and related functions
- Your efforts will drive customer value and outcomes as well as uncover additional uses for our product
- Enterprise Account Planning: Develop and execute success plans specifically designed for our strategic customers. Work closely with Sales, Marketing, and Product teams to develop the Customer Success strategy and to drive customer engagement
- Business Development: As you will be a founding member of the part of the CS team that is focused on users outside of accounting firms, you will be working on exploring new use cases and value propositions, as well as working closely with our Product team to optimize the product roadmap for these new users
- Product Knowledge & Thought Leadership: Stay up-to-date on banking products, services, regulatory changes, and emerging technologies. Provide insights and feedback to internal teams to drive product development and innovation
- Onboarding & Training: Work closely with customers to ensure smooth onboarding and adoption of products. Provide training sessions and resources to empower customer teams
- Relationship Management: Cultivate and nurture multi-threaded relationships with key stakeholders across complex global customers. Understand their business goals, challenges, and technology needs
- Revenue Expansion: Drive customer expansion by identifying opportunities for upsell, cross-sell, and additional value-added services. Collaborate closely with other GTM teams to maximize value from these high-profile accounts
- Customer Advocacy: Identify and cultivate customer advocates for testimonials, case studies, and references. Collaborate with marketing and sales teams to leverage these advocates for business growth
- Voice of Customer: Collect and analyze customer feedback and data to inform internal teams (product, sales, and marketing) of customer needs and pain points, driving continuous improvement in products and services
- Cross-functional Collaboration: Work closely with internal teams (e.g., marketing, product, and sales) to ensure a seamless client experience and alignment of solutions to client needs
Application process
- 30-minute intro call with the Recruiter
- 30-minute call with the hiring manager
- 60-minute assessment with hiring manager & Executive of CS
- Final chat with the CS Team
Our take
With data having become a commodity in and of itself, infrastructure must be enforced so as to validate and contextualize it. Datasnipper does just that with its automated data validation platform for auditors.
Repetitive manual work in auditing means decreased efficiency and slower results. Auditors must reconcile data by cross-referencing it with that of older systems, verifying this data with documentation such as invoices, bank statements and previous contracts. Datasnipper’s platform uses intelligent automation that translates these documents directly into Excel spreadsheets, helping auditors make informed decisions at a faster rate.
Initially launched from Bootstrap, Datasnipper has successfully raised to Series B and has had a strong 2024. It doubled its revenue and customer base and reached Unicorn Status, indicating the auditing industry’s embrace of AI as a tool.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Feb 2024
$100m
SERIES B
Total funding: $100m
Company values
- We Empower Audit and Finance teams - We make every Audit and Finance professional in the world more successful and impactful. That’s what we do; we see them as our main source of inspiration, in everything we do
- We Rise to the Challenge - We love a healthy dose of ambition. Driven as we are, we truly get things done. We don’t shy away from a challenge, we look it in the eye
- We Adventure Together - Combining "Gezellig" with impressive performance is at the heart of DataSnipper's culture. We sacrifice our personal goals to achieve our common goals
- We Keep Things Simple - We focus on what truly matters. Relentlessly removing what’s not essential. Strongly combined with pragmatism to make real impact
Company HQ
Nieuwendammerham, Amsterdam, Netherlands
Articles
Leadership
Kai Bakker
(Co-Founder)Previously a Software Engineer at KAS BANK and ixly as well as a Freelance Web Developer.
Maarten Alblas
(Co-Founder)Previously Software Engineer at Xomnia.
Jonas Ruyter
(Co-Founder)Previously a Senior Account Manager at Benify and an Account Manager at Sixt Rent a Car. They also worked in Marketing and Communication at IBM and was an Interaction Designer at ILUMY.
Salary benchmarks
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