Product Designer, Toast
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CA$93.5-143.5k
More information about location
Point of sale and management system for restaurants
Be an early applicant
Point of sale and management system for restaurants
1001+ employees
Be an early applicant
CA$93.5-143.5k
More information about location
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- You have experience working closely with Product Managers, Engineers, and Designers to prioritize, brainstorm, and deliver seamless user experiences
- Demonstrated skills include user research, business process analysis, workflow design, visual storytelling, interaction design, and high-fidelity product design
- As a Toast Product Designer, you’ll join a diverse, multidisciplinary team of problem solvers creating with purpose - we enable restaurants to do what they love and thrive
- Experience with holistic design approaches, including journey mapping, to create delightful moments across the entire experience
- Enough UX Research fluency to be data and insights driven
- Strong interpersonal, collaboration, and communication skills
- Enduring sense of curiosity with a desire to continuously learn and evolve
- Passion for doing right by the customer
- Fluency in one or more design tools (e.g., Figma, Sketch, InVision, Adobe CC)
- Must be located in the British Columbia, Alberta or Ontario provinces and able to work core EST hours
What the job involves
- We’re looking for a Product Designer with a strong portfolio that demonstrates an ability to balance user goals with business objectives, while delivering intuitive experiences that “Do right by the customer.
- We seek a teammate who will increase customer awareness of our product offerings, help customers experience value more quickly and upsell to new products as their business grows and matures.
- In partnership with your team, you will execute Toast’s Product-Led Growth (PLG) strategy, with a focus on self-discovery and customer revenue growth - using data to ensure that we deliver the right features, at the right time, with the right message
- Our future teammate is someone who is passionate about improving the experience of everyone working in a restaurant
- You’re a systems thinker who loves untangling and making sense of complex problems that span human, digital and physical interactions
- By collaborating with your business partners, you can create assets such as journey maps and service blueprints to uncover the most painful and impactful problems to solve
- Design intuitive experiences across mobile and responsive web platforms - delivering easy to follow wireframes, workflows, and prototypes - with a data driven approach and a bias towards learning quickly through experimentation
- Collaborate with UX, product management, engineering, and marketing to understand users, translating that understanding into design artifacts that shape thinking and guide development
- Regularly conduct design reviews to obtain feedback, iterating on the designs to improve results
- Lead and support user research studies that generate insights to positively impact product design
- Establish and promote design guidelines, best practices, and standards
- Design exceptional AI-first experiences that solve meaningful customer problems - using AI tools to accelerate ideation, streamline design workflows, and contribute to a culture of innovation and learning across the team
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based, customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs from having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Steve Fredette
(Co-Founder & President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(Co-Founder & CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(Co-Founder & CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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