Client Strategy Manager, Pulsate

Salary not provided

Mid and Senior level

Remote from US

Mobile engagement platform for financial institutions

Be an early applicant

Mobile engagement platform for financial institutions

21-100 employees

B2BBankingMarketingCommunicationSaaS

Be an early applicant

Salary not provided

Mid and Senior level

Remote from US

21-100 employees

B2BBankingMarketingCommunicationSaaS

Company mission

To drive the transformation of marketing to support the continued growth of Credit Unions through the delivery of personalized member engagement in an increasingly digital world.

Job

Company

Role

Who you are

Minimum 3 years’ experience working in a B2B SaaS Customer Success, Account Management, or similar customer-focused role
Passionate about technology
Experience with APIs, integrations, SFTP
Experience with cross-team customer advocacy
Passion for creative problem solving and ability to think on your feet in a demanding and fast-moving environment
Excellent verbal and written communication skills essential
Experience with managing a knowledge base
Have experience with customer success and CRM tools
Be self-motivated, with the ability to work autonomously, and also as part of a team
Ability to multitask, prioritise and utilise effective time management skills
Consistent track record of success and progressive achievement in career to date
Voracious appetite for learning
Flexibility to travel to customers globally if required

What the job involves

Build active and meaningful relationships with customers and work closely with other Pulsate partners
Develop a deep knowledge of the Pulsate Platform to ensure our customers get maximum value from our product
Promote and encourage implementation of new Pulsate features in order to help customers achieve their goals
New customer onboarding and provide training to new customers
Bringing usage per customer to agreed levels: constantly striving to expand our customers product usage through onboarding, ongoing training and workshops
Creating and updating training materials including regular webinars
Be the first point of contact for all customer queries, via zoom and email, following all queries through to completion
Build relationships with all teams within Pulsate to allow you to be able to support our customers at all stages
Ensure customer satisfaction and long-term loyalty, manage customer expectations, and liaise with support and development team on any product updates requests arising

Our take

For many financial institutions, unlocking the value of location-based marketing is difficult and expensive. Pulsate solves that problem by delivering a marketing platform specifically tailored for community banks and credit unions.

Pulsate allows banks and unions to drive customer engagement and increase loyalty, in turn growing revenue considerably. The company is backed by finance giant PayPal, which is testament to the quality and value of its product. Pulsate now has customers in every US state, including OneUnited Bank and Arizona Federal.

Pulsate's main challenge will be differentiating itself from competitors such as Gimbal and Urban Airship. Its success across the US, its high-profile backers, and partnerships with digital banking platforms indicate that it will be more than capable of remaining competitive.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (5)

Company

Funding (last 2 of 4 rounds)

Feb 2024

$7.8m

SERIES A

Jul 2018

$0.3m

EARLY VC

Total funding: $10.8m

Company HQ

Madison, WI

Leadership

Sarah Martin

(CEO)

Previously founded Mamabud, and served as its CEO. Was an International Commercial Consultant at Globaleze.

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