Platform Lead, Airbnb
Human-in-the-loop
$224-281.5k
More information about location
Community marketplace for holiday accomodation
Open for applications
Community marketplace for holiday accomodation
1001+ employees
Open for applications
$224-281.5k
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree preferred
- 7+ years in product management within the AI or technology sector, working closely with design and engineering teams
- Exceptional communication skills, adaptable for various audiences
- Strong understanding and appreciation of great user experiences, particularly in human-in-the-loop contexts
- Ability to quickly grasp technical concepts and convey them to non-technical audiences
- Outcome-oriented, with experience collaborating beyond immediate cross-functional teams
- Radical thinker with strong execution skills, capable of envisioning and achieving innovative solutions
- Preferred experience with AI-powered platforms, conversational AI solutions, and contact center operations
What the job involves
- As the Senior Platform Product Manager for Human-in-the-Loop (HITL) initiatives, you will lead the AI evaluation and feedback strategies, ensuring continuous learning and improvement in AI model performance
- Your role will involve developing and implementing a comprehensive feedback framework, enhancing AI quality, and supporting the adoption of AI-automation and AI-augmentation within Community Support
- Success in this role will be measured by the effective deployment of AI capabilities and the improvement of customer service experiences
- Define a product vision for personalized customer experiences and inspire the team towards achieving it
- Challenge existing processes to create simple and elegant customer solutions tailored to individual needs
- Set and track measurable objectives for personalized interactions and AI evaluation systems
- Lead cross-functional teams, including engineering, design, and data science, to execute the product roadmap
- Communicate effectively to ensure alignment with product teams, cross-functional partners, and leadership
- Analyze metrics to inform the success of evaluation systems and drive data-driven, user-centric decisions
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company values
- Champion the Mission: We’re united with our community to create a world where anyone can belong anywhere
- Be a Host: We're caring, open, and encouraging to everyone we work with
- Embrace the Adventure: We’re driven by curiosity, optimism, and the belief that every person can grow
- Be a Cereal Entrepreneur: We’re determined and creative in transforming our bold ambitions into reality
Company HQ
Showplace Square, San Francisco, CA
Articles
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
Share this job
View 99 more jobs at Airbnb