Account Manager, GR0
Client Activation (Omnichannel)
$70-80k
Marketing support for online brands
Be an early applicant
Marketing support for online brands
101-200 employees
Be an early applicant
$70-80k
101-200 employees
Company mission
To give brands an unfair advantage through powerful storytelling and data-driven performance marketing.
Role
Who you are
- Growing understanding of client needs and the ability to handle more complex interactions
- Strong communication skills, especially with mid-level stakeholders
- Ability to manage multiple accounts or projects independently
- Proficiency in digital marketing tools, data interpretation, and reporting
- Strong organizational skills to manage workflows and ensure timely task completion
- Sales understanding and ability to contribute to growth initiatives and client expansion efforts
What the job involves
- Demonstrate a growing understanding of client needs and handle more complex client interactions with minimal supervision
- Communicate effectively with mid-level stakeholders, ensuring clarity in communications while addressing most client queries confidently
- Escalate potential issues or client churn to leadership as necessary, while being able to handle SMB client escalations without needing to escalate to senior management
- Manage 18-25 accounts or oversee $175,000 - $250,000 in Monthly Recurring Revenue (MRR)
- Extract and interpret standard reports, providing insights into client performance and understanding basic trends
- Assist in setting up and incorporating Multi-Touch Attribution tools such as Northbeam or Triple Whale into marketing campaigns, articulating the value of these tools to SMB clients
- Support the execution of omnichannel strategies, ensuring accurate delivery across channels with limited oversight
- Develop and execute workflows independently, optimizing processes to improve efficiency and outcomes
- Lead small initiatives or projects within the team, demonstrating growing confidence in leadership and decision-making abilities
- Participate in agency growth initiatives, contributing to the development of new business opportunities and expanding current client engagements
- Troubleshoot common technical issues and manage escalations with accurate documentation and minimal supervision
- Take initiative in identifying opportunities for process improvements and proposing creative solutions
- Manage client relationships, proactively addressing concerns to minimize churn risks
- Independently review contract language for routine agreements, identifying and addressing potential issues with guidance from leadership
- Prolonged periods of sitting at a desk and working on a computer
- Ability to travel occasionally to meet clients if required
- Key Performance Indicators (KPIs):
- Maintain a monthly client churn rate of less than 5%
- Ensure 100% accuracy in client health reporting
Application process
- Stage 1 (Recruiter Screen) - After you submit your application, our talent recruitment team will review and reach out to candidates. During this 30-minute phone call, we’ll discuss your career journey and professional motivators while sharing about GR0 overall and the opportunity
- Stage 2 (Hiring Manager + Team Interview) - You’ll dive into your campaign strategy experience, walk us through past performance marketing wins, cross-channel collaboration, and share how your analytical approach drives results. We’ll also chat about the team’s current goals and KPIs, giving you a clear picture of the role and what success looks like here
- Stage 3 (Co-Founders Connect) - The last conversation of the interview process is always a chance for you to connect with our CEO and Co-Founder, Kevin Miller, and our Co-Founder and President, Jon Zacharias
- Stage 4 (Offer) - If a #GR0mance has brewed, we will make you a competitive offer and hope you’ll accept!
Our take
GR0 helps businesses to build powerful online brands so that they can supercharge their growth. The company delivers numerous services such as SEO, content writing, performance PR, affiliate marketing and many more.
GR0's approach is to fully integrate into the marketing strategy of its clients, offering rich expertise on top of its comprehensive services. Recently, the company bolstered the value it can deliver by acquiring Amazon and retail media service DLVRD, filling an existing gap in its services to improve its omnichannel offerings.
Steph
Company Specialist at Welcome to the Jungle
Company
Company HQ
Little Tokyo, Los Angeles, CA
Leadership
Kevin Miller
(CEO)Member of YPO as well as Founder and CEO of Miller Projects. Previously Growth Marketing Lead at Opendoor, Director of Growth at Open Listings and Spire, and Digital Account Marketing Executive at Google
Jon Zacharias
(President)Previously a SEO Executive at Seek Business Capital, North American Bancard, Grandparents.com, and Capital for merchants.
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