Senior Quantitative UX Researcher, Trustpilot
+ Bonus
Consumer review website
Be an early applicant
Consumer review website
1001+ employees
Be an early applicant
+ Bonus
1001+ employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- 4+ years of UX research experience with a strong specialisation in quantitative methods and complex, broad-scope work
- Strong survey methodology (instrument design, sampling, psychometric validation) and statistical grounding (regression, factor/cluster analysis, significance testing)
- Hands-on proficiency in Python, R, or SQL, and direct experience with large behavioural datasets (e.g. Amplitude, Looker, BigQuery)
- A track record of quant research that measurably shaped product or business decisions, including A/B testing methodology
- Hands-on experience experimenting with AI tools in a research workflow e.g. LLM-assisted analysis, AI-assisted qual coding, or evaluating AI-powered research tooling with a critical eye on validity and bias
- AI-curious practitioner who can speak critically about AI's limits as well as its power; collaborates fluently with qual, data science, and product analysts
- Excellent communication and interpersonal skills, with the ability to work closely with diverse teams and present data-driven findings in an engaging and accessible way
What the job involves
- We’re currently looking for a Senior UX researcher to join our team at Trustpilot
- Our goal is simple: to become the most trusted reviews platform in the world. We will achieve this by being ready and willing to disrupt ourselves through innovation, data and insight and adding product professionals with ambitions that match our own
- As Senior UX Researcher, you'll be the go-to expert on measuring how people and businesses experience trust on Trustpilot , from reading a review to deciding our platform is worth paying for. You'll own the quantitative research agenda for your product areas, set the bar for statistical rigour across the team, and partner with Data Science to build a shared measurement culture
- Research strategy & execution
- Design and own the quantitative research roadmap for your product areas, e.g. attitudinal measurement, behavioural analysis, and longitudinal tracking
- Lead large-scale surveys (validated scales, NPS derivatives, trust-perception metrics) and log-data/behavioural analytics (funnels, A/B tests, cohort and retention modelling)
- Build measurement frameworks that define what ‘good’ looks like for review-reading, purchase-decision, and business-subscription journeys and track them over time
- Quantitative methods
- Lead advanced quantitative research - surveys, behavioural analytics, experimentation, predictive modelling using statistical rigor as the throughline, from validated instrument design through to automated, auditable analysis pipelines (Python/R/SQL)
- Pioneer AI-assisted techniques (e.g. LLM-assisted open-text analysis) where they genuinely sharpen the work, evaluating any AI tooling with a critical eye on validity and bias
- Standards, influence and coaching
- Partner with Data Science and Analytics on shared definitions and data pipelines; hold the bar on study design and statistical rigour across the team
- Translate statistical output into clear, decision-forcing narratives that PMs, designers, and engineers act on
- Coach other researchers in quantitative methods, raising the team's statistical literacy through pairing and structured feedback
Our take
Fuelled by the rise of the consumer voice, Trustpilot began with the vision that a brand's future is trust and transparency powered. Since launch, the site has hosted over 300 million reviews for hundreds of thousands of businesses.
The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. After a successful IPO back in 2021, the company has continued to grow and maintains it status as a trusted tool for consumers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$7.1m
LATE VC
Total funding: $179m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company HQ
København K, København
Leadership
Adrian Blair
(CEO)CEO of the company since 2023. Also Co-Founder and Chair at Circl. Former CBO at Cera, CEO at Dext and Global COO of JUST EAT.
Share this job
View 22 more jobs at Trustpilot