Senior Product Operations Manager, Contentful
Content management platform
Open for applications
Content management platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To modernize how content flows by leading the transition from legacy CMS to content infrastructure.
Role
Who you are
- 5+ years of experience in Product Operations, Program Management, or a similar role—ideally in a B2B SaaS company
- Proven track record of leading and scaling operational processes in cross-functional product organizations
- Familiarity with tools like Jira, Confluence, Asana, and Coupa, and experience managing data/reporting platforms (e.g., Looker, Tableau, Google Sheets)
- Strong analytical skills with the ability to define and track operational KPIs
- A systems-thinker with strong organizational skills, strategic mindset, and attention to detail
- Excellent communication and stakeholder management skills; able to influence across all levels of the company
- Experience working in or with globally distributed teams
- Familiarity with technical domains (e.g., automation, AI/ML, personalization, analytics) is a plus
What the job involves
- As a Senior Product Operations Manager (f/m/d), you’ll work at the intersection of people, process, and product.
- Embedded within the product team—partnering closely with Product Managers, Designers, and Researchers and cross functional teams—you’ll lead initiatives that improve the way we plan, build, and deliver.
- You’ll build scalable systems, implement effective tooling, and lead operational programs that improve efficiency, increase transparency, and support leadership in strategic decision-making
- Drive Operational Excellence: Optimize product development workflows, team rituals, and cross-functional coordination to enable high-impact work
- Program Execution: Lead the planning and change management of complex product operations initiatives, ensuring alignment with company objectives and timely execution
- Tooling & Automation: Identify, implement, and maintain the right tools and automations to streamline workflows, improve visibility, and reduce manual effort
- Reporting & Metrics: Analyze reports to gain insights and work with Business Analysts on improvement initiatives
- Risk & Dependency Management: Proactively identify operational risks, interdependencies, and roadblocks—and drive resolution across teams
- Training & Enablement: Develop documentation, onboarding resources, and training programs that empower product managers and team leads to work efficiently
- Cross-Functional Communication: Facilitate clear and consistent communication between product, design, engineering, marketing, and customer success teams
- Product Advocacy: Champion the role and impact of product operations across the organization to ensure alignment, transparency, and collaboration
- Global Collaboration: Work effectively with globally distributed teams, building strong relationships across time zones and cultural contexts
Salary benchmarks
Our take
Creating, distributing and managing digital content can be complex, time-consuming and difficult, especially at scale. Contentful solves this problem by centralizing all content management into one API-based system.
Since founding in 2013, Contentful has grown to become one of the largest companies of its kind. It now serves thousands of customers, many of which are enterprises such as Danone and Bang & Olufsen. Importantly, the company has continued to improve its offering, for example by partnering with eSSENTIAL Accessibility to offer a way for users to achieve ADA compliance.
In recent years, Contentful has grown its executive team, attracting top talent from companies like Zendesk and Atlassian which has helped to accelerate its ambitious growth strategy. It has also expanded its relationship with AWS, launching the Contentful Composable Content Platform in AWS Marketplace, a key move that will help to broaden its reach and ensure it remains a key player in the competitive CMS market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2021
$175m
SERIES F
Jun 2020
$80m
SERIES E
Total funding: $336.7m
Company benefits
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Generous amount of paid time off, including vacation days, education days, and volunteer days
- Use your personal education budget to improve your skills and grow in your career
- Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- Use your physical fitness budget to get away from your desk and support your physical wellness
- A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
- Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!
- Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life’s challenges
Company values
- Be humble - We are not centered on ourselves, but focus on the needs and contributions of others around them
- Embody a growth mindset - We believe in our collective potential to develop and evolve through dedication and continuous learning
- Start with the customer and work backwards - The first question we ask is “What customer need does this solve?” and treats each customer with empathy
- Strive together - Creating anything of significance without collaboration is challenging, so we work hard together to make an impact
Company HQ
Denver, Colorado, United States
Articles
Leadership
Paolo Negri
(CTO)Previously worked as Senior Developer at AutoScout24, and Senior Developer Team Lead at Wooga.
Sascha Konietzke
(CSO & Board Member)Previously worked as EMEA Manager at Hewlett-Packard, and founded a range of companies including angel investment firm Ko9.
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