Customer Success Manager, Zum
$65-95k
Student transportation services
Be an early applicant
Student transportation services
201-500 employees
Be an early applicant
$65-95k
201-500 employees
Company mission
To bring student transporation into a new era enabling greater safety, sustainability, equity, and transparency.
Role
Who you are
- The ideal candidate will have experience managing time-sensitive requests with high attention to detail and be comfortable communicating with our service locations and customers. This position is remote
- 1-2+ years of administrative or sales support experience
- 1-2+ years of logics experience preferred
- Exceptional communication skills, both written and verbal
- Proficiency in Google Suite, including Gmail, Google Docs, and Google Sheets
- Willingness and ability to quickly learn and use ZUM admin and charter website
- Strong organizational skills and the ability to manage multiple tasks simultaneously
- An understanding of the charter and transportation industry is a plus but not required
- The ability to work effectively in a team and cross-collaborate with different departments
- A detail-oriented mindset, ensuring all charter requests are processed accurately
- A positive and coachable attitude, with the eagerness to adapt to changes and feedback
- Comfort with handling a high volume of charter requests and the potential for repetitive tasks
What the job involves
- The Customer Success Manager (CSM) works as a part of Zūm’s Charter team
- The CSM will maintain a pipeline of inbound charter requests from new and established accounts, and work with our operations team to confirm fleet availability and secure the booking with the customers
- The CSM will own the entire booking process from initial quote to final booking and confirming yard assignments
- Managing inbound charter requests from new and established customers, predominantly through email, and occasionally via phone calls
- Providing support to multiple Account Executives
- Utilizing Google Suite to organize and manage communication-related to charter requests
- Learning to use the ZUM admin and charter portals to facilitate the charter booking process
- Overseeing the entire process from initial quote generation to final booking of trips
- Collaborating effectively with multiple departments within the organization to ensure the smooth execution of charter services
- Maintaining a high level of attention to detail to ensure accuracy and quality of services
- Demonstrating a coachable attitude, always willing to learn and adapt to changing procedures and policies
- Being comfortable with handling a high volume of trip requests, even when the work may become monotonous
- Able to support multiple channels of communication (Phone, Chat, Email)
Our take
The largest mass transit system in the US is student transportation, and it’s more than double the size of all others combined. It’s rife with inefficiencies, however: circuitous routes mean many students are spending more time travelling and less time sleeping, exercising, or participating in enrichment activities, affecting student outcomes and inequalities.
Zum is looking to overhaul school transport with the help of cloud computing and AI. It has a central hub from which it manages route planning and vehicle assignments across 4,000 areas and school districts in California, meaning fleet deployment, maintenance, and operational efficiency can be optimised. It also offers cameras and tracking in vehicles, and is committed to having a fully electric, 10,000-strong bus fleet by 2025.
It's an ambitious plan, but it’s clear that the US school busing system is in dire need of an overhaul. We’re seeing startups like Via offer a similar service to NY schools, gathering similarly strong momentum. With Zum having reached Unicorn status in 2024 thanks to new funding, and its California roll-out continuing without a hitch, it appears, for now, to be leading the modern student transportation startup pack.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2026
$100m
GROWTH EQUITY VC
Jun 2024
$32m
GRANT
Total funding: $468.8m
Company benefits
- Medical, dental and vision benefits, including paid membership to One Medical
- Unlimited vacation policy
- Free daily catered lunches + fully stocked kitchen at HQ
- Ability to have a huge impact at an early-stage, mission-driven startup
- Fun office culture and a team you would be proud to work with
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Ritu Narayan
(Co-Founder & CEO)Worked as a Lead Product Manager at Yahoo!, eBay, then took up a Sloan Fellowship at the Stanford Graduate School of Business.
Vivek Garg
(Co-Founder & COO)Spent over a decade as a Major in the Indian Army, then went on to found and lead BAPAR, before taking up a Researcher role at Stanford University's SEED Institute.
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