Senior Global Account Manager, ServiceUp

• 10+ years of B2B account management experience, with at least 7+ years in a global sales or account management role, handling large, complex accounts
• Extensive experience in consultative sales, managing global accounts across multiple regions, and executing large-scale business strategies
• Proven success in driving revenue growth and account expansion across diverse global markets
• In-depth knowledge of automotive or high-tech industries, with a focus on fleet management, Uptime, and Total Cost of Ownership (TCO)
• Strong familiarity with global supply chain and logistics processes, including experience with last-mile logistics programs and fleet procedures
• Excellent negotiation skills, with the ability to manage high-stakes contract discussions and pricing models for large accounts
• Leadership experience in managing cross-functional teams and collaborating with multiple departments to achieve business goals
• Proficiency in CRM tools (e.g., Salesforce), GSuite, Excel, PowerPoint, Word, and data analysis tools
• Bachelor’s degree in Business Administration, Sales, Marketing, or related field; MBA or advanced degree is a plus

• The Sr. Global Account Manager will take on a leadership role in managing key global accounts, driving strategic growth, and overseeing the full customer lifecycle
• This position is responsible for building and maintaining relationships with senior stakeholders across multiple regions, identifying global business opportunities, and executing comprehensive account strategies to achieve revenue and customer satisfaction goals
• The Sr. Global Account Manager will act as a trusted advisor to clients, leveraging insights and data to drive continuous improvement, resolve complex challenges, and position ServiceUp as a strategic partner
• Lead Global Account Strategy: Develop and execute a strategic plan for managing and expanding global key accounts, ensuring alignment with ServiceUp’s overall business objectives
• Drive Revenue Growth: Identify and cultivate new business opportunities on a global scale, leading efforts to upsell and cross-sell services to maximize account growth
• Client Relationship Management: Build and maintain strong, long-term relationships with senior stakeholders and decision-makers across diverse global markets
• Consultative Sales Approach: Provide expert guidance to clients, leveraging data insights, market trends, and industry best practices to address complex business needs and deliver tailored solutions
• Collaborate Across Teams: Work closely with internal teams including operations, product development, and marketing to ensure seamless service delivery and drive customer success
• Global Coordination: Manage cross-functional teams and coordinate efforts across multiple geographies to ensure consistent and efficient service delivery, meeting the needs of clients in different regions
• Negotiation and Contract Management: Lead negotiations with global clients, handling renewals, pricing, and contract terms to ensure mutually beneficial agreements
• Performance Tracking & Reporting: Develop and maintain performance metrics for each account, monitor progress towards KPIs, and prepare executive-level reports detailing account status and growth
• Market and Competitive Intelligence: Stay informed on global market trends, competitor activities, and emerging technologies to inform account strategy and provide proactive recommendations
• Escalation Management: Own and resolve escalated client issues, ensuring quick resolution and maintaining positive client relationships
• Industry Representation: Represent ServiceUp at global industry events, conferences, and client meetings to promote brand awareness and thought leadership
• Mentorship & Leadership: Mentor junior team members and provide leadership in driving best practices for global account management across the organization

Total funding: $14.5m

Despite $150 billion being spent on auto repair each year, the industry is fragmented. ServiceUp is making car maintenance more convenient by connecting consumers, via its app, to an expert car care advocate who manages the entire repair process.