Senior Global Account Manager, ServiceUp
More information about location
Car management platform
Be an early applicant
Car management platform
21-100 employees
Be an early applicant
More information about location
21-100 employees
Company mission
To create the best experience in car repair while empowering the 200,000+ independent auto shops to build stronger relationships with their customers and compete in the new economy.
Role
Who you are
- 10+ years of B2B account management experience, with at least 7+ years in a global sales or account management role, handling large, complex accounts
- Extensive experience in consultative sales, managing global accounts across multiple regions, and executing large-scale business strategies
- Proven success in driving revenue growth and account expansion across diverse global markets
- In-depth knowledge of automotive or high-tech industries, with a focus on fleet management, Uptime, and Total Cost of Ownership (TCO)
- Strong familiarity with global supply chain and logistics processes, including experience with last-mile logistics programs and fleet procedures
- Excellent negotiation skills, with the ability to manage high-stakes contract discussions and pricing models for large accounts
- Leadership experience in managing cross-functional teams and collaborating with multiple departments to achieve business goals
- Proficiency in CRM tools (e.g., Salesforce), GSuite, Excel, PowerPoint, Word, and data analysis tools
- Bachelor’s degree in Business Administration, Sales, Marketing, or related field; MBA or advanced degree is a plus
What the job involves
- The Sr. Global Account Manager will take on a leadership role in managing key global accounts, driving strategic growth, and overseeing the full customer lifecycle
- This position is responsible for building and maintaining relationships with senior stakeholders across multiple regions, identifying global business opportunities, and executing comprehensive account strategies to achieve revenue and customer satisfaction goals
- The Sr. Global Account Manager will act as a trusted advisor to clients, leveraging insights and data to drive continuous improvement, resolve complex challenges, and position ServiceUp as a strategic partner
- Lead Global Account Strategy: Develop and execute a strategic plan for managing and expanding global key accounts, ensuring alignment with ServiceUp’s overall business objectives
- Drive Revenue Growth: Identify and cultivate new business opportunities on a global scale, leading efforts to upsell and cross-sell services to maximize account growth
- Client Relationship Management: Build and maintain strong, long-term relationships with senior stakeholders and decision-makers across diverse global markets
- Consultative Sales Approach: Provide expert guidance to clients, leveraging data insights, market trends, and industry best practices to address complex business needs and deliver tailored solutions
- Collaborate Across Teams: Work closely with internal teams including operations, product development, and marketing to ensure seamless service delivery and drive customer success
- Global Coordination: Manage cross-functional teams and coordinate efforts across multiple geographies to ensure consistent and efficient service delivery, meeting the needs of clients in different regions
- Negotiation and Contract Management: Lead negotiations with global clients, handling renewals, pricing, and contract terms to ensure mutually beneficial agreements
- Performance Tracking & Reporting: Develop and maintain performance metrics for each account, monitor progress towards KPIs, and prepare executive-level reports detailing account status and growth
- Market and Competitive Intelligence: Stay informed on global market trends, competitor activities, and emerging technologies to inform account strategy and provide proactive recommendations
- Escalation Management: Own and resolve escalated client issues, ensuring quick resolution and maintaining positive client relationships
- Industry Representation: Represent ServiceUp at global industry events, conferences, and client meetings to promote brand awareness and thought leadership
- Mentorship & Leadership: Mentor junior team members and provide leadership in driving best practices for global account management across the organization
Our take
Despite $150 billion being spent on auto repair each year, the industry is fragmented. ServiceUp is making car maintenance more convenient by connecting consumers, via its app, to an expert car care advocate who manages the entire repair process.
The autotech company has plans to be an all-in-one platform for car maintenance, offering a unique model that essentially brings the ease of food delivery to the auto repair industry. Its innovative service is seeing success, notably growing its revenue by 20% month-over-month in its founding year, and has built out its repair network to over 150 auto shops across multiple US states.
Already, the market response has been strong and ServiceUp will only strengthen as it uses Series A funding to accelerate expansion into new markets, as well as investing in machine learning and artificial intelligence capabilities, product and business development, and expanding field operations.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Sep 2022
$14.5m
SERIES A
Total funding: $14.5m
Company HQ
Los Gatos, CA
Leadership
Brett Carlson
(CEO)Previously founded Betyah and Independent Brokers INC, and acted as Chief Business Officer for Swim.it. Experience as a Consultant for Kinetica, in Sales for Oracle, Resonate Software, Gartner, and Cloudera.
Brett Dashe
(Head of Revenue)Previously acted as Director of Sales for Snap-File, Senior Account Executive for Box, Enterprise Account Manager for Granicus, and Outside Sales Manager for Hilton. Sits on the Board for Dash Data.
Javier Muniz
(CTO)Previously co-founded and acted as CTO for Granicus. Experience as Executive Advisor for PrimeGov, Senior Vice President of Engineering for Crownpeak, Software Engineer for Brodia, and Tools Engineer for WebTV Networks and Microsoft Corporation.
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