Product Manager, Cognigy
Enterprise conversational AI platform
Job no longer available
Enterprise conversational AI platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To lead the automation of conversations to make life easier for everyone.
Role
Who you are
- Proven experience as a Product Manager with a strong track record of delivering successful B2B SaaS products
- Comfortable operating in fast-paced, evolving markets — ideally within AI, customer experience, or enterprise software
- Strategic thinker who thrives in ambiguous environments and knows how to prioritize for business outcomes
- Skilled at turning complex technical and business requirements into clear product plans
- Experienced in customer interviews, stakeholder alignment, and competitive analysis
- Deep understanding of agile product development and product discovery best practices
- Strong communicator with the ability to work cross-functionally and influence without authority
- Familiarity with tools such as Jira, Confluence, Figma, Productboard, Amplitude, or similar
- Fluent in English (German is a plus, but not required)
What the job involves
- As a Product Manager at Cognigy, you will own the full lifecycle of strategic product initiatives, from discovery to launch and beyond. You’ll partner with Engineering, Sales, Product Marketing, and Design to bring customer-centric, data-driven features to life in a fast-paced and high-impact environment
- You’ll serve as a key interface between our customers, internal stakeholders, and leadership — balancing market demands with strategic priorities to ensure we continuously deliver meaningful value through our platform
- Own and deliver the product roadmap – Ensure key initiatives are executed on time, aligned with product strategy and customer commitments
- Lead Discovery-to-Launch – Drive the entire product lifecycle: discovery, requirements, delivery, and enablement in collaboration with Product Marketing and Sales
- Prioritize for Impact – Guide and prioritize initiatives based on business goals, customer feedback, and market research aligned with product strategy
- Market & Customer Research – Conduct competitive benchmarking and meet frequently with customers to validate problems and solutions
- Strategic Delivery – Translate leadership vision into clear product goals, roadmaps, and metrics, supporting execution across teams
- Define Cross-Cutting Requirements – Own and document high-level functional and non-functional product requirements (e.g., SLOs, compliance goals, or platform-wide expectations)
- Collaborate Broadly – Work closely with Product Owners, Engineers, and fellow PMs to break down epics and guide implementation
- Prototype and Mock – Create simple mockups and prototypes where helpful to support ideation, design alignment, or internal storytelling
- Champion Data-Driven Decision Making – Use product analytics, customer usage insights, and measurable success criteria to inform and validate product decisions
- Continuously Improve – Stay up to date on trends in AI, SaaS, and customer experience, continuously growing your product expertise and impact
Our take
Artificial intelligence is becoming an increasingly common part of how customer service works — a trend that has been accelerated in recent years as so many other services went virtual and digital.
Cognigy is at the forefront of this trend, delivering a set of low-code tools to help enterprises integrate more AI into their customer service processes. As AI has developed, so has the company's suite, and it has launched new features such as AI agents for sales and marketing interactions.
The company has raised substantial funding across the years to accelerate this product development, as well as support its geographic expansion. With the artificial intelligence boom far from over, the future looks bright for Cognigy.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2024
$100m
SERIES C
Feb 2022
$15m
SERIES B
Total funding: $167.9m
Company benefits
- Virtual stock options plan to top performers
- Attractive and performance-oriented salary
- Flat hierarchies and the possibility to shape the organization
- Flexible working hours and ability to work remotely in the UK
Company HQ
Düsseldorf-Hafen, Düsseldorf, Germany
Leadership
Benjamin Mayr
(Co-Founder & Chief Software Architect)Earned a BS in Software Development and Gamedesign at Mediadesign University of Applied Sciences. After this, they became an Independent Software Development Consultant.
Philipp Heltewig
(Co-Founder & CEO)Previously CIO of Sitecore, a leader in digital marketing solutions. Also worked at SAP and attended Harvard Business School.
Sascha Poggemann
(Co-Founder & COO)Previously Head of Technical Development at iExergy in Germany.
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