Sales Operations Analyst, Flock Safety
$96-140k
+ Stock Options
Public safety operating system
Open for applications
Public safety operating system
501-1000 employees
Open for applications
$96-140k
+ Stock Options
501-1000 employees
Company mission
To create safer, happier communities and cities by pre-emptively fighting crime.
Role
Who you are
- 2+ years of experience in Sales Operations, Revenue Operations, Finance, or a related field—ideally with exposure to technical ticket management (e.g., Jira)
- Strong familiarity with sales lead routing platforms (e.g., Salesforce, Chili Piper, LeanData) and experience maintaining or troubleshooting workflow rules
- Demonstrated ability to analyze data, identify issues, and propose actionable solutions within a sales process environment
- Effective communication and collaboration skills in cross-functional teams (Sales, Marketing, Revenue Operations)
- Ability to work independently, manage competing priorities, and maintain attention to detail in a fast-paced setting
- Strong analytical skills with mastery of Salesforce (or equivalent CRM), advanced Excel/Google Sheets. Experience with BI Tools (Tableau, Sigma, etc.) a plus
- Exceptional executive communication skills — able to simplify complex analyses into clear recommendations
- Experience in high-growth SaaS or technology environments preferred
- Comfortable working in ambiguity and shifting between high-level strategy and hands-on execution
- Energetic, thoughtful, systematic approach, focused on robust, repeatable and scalable outcomes
- Excellent problem-solving and analytical skills
- Ability to manage across boundaries and communicate effectively, particularly working with Sales and Marketing teams
- Experience with Salesforce or similar CRM
What the job involves
- At Flock, our ambition is to scale our business to beyond $1B in annual recurring revenue and beyond. To do that will require a sales operations transformation to drive more efficient and potent operations capabilities at scale. Underpinning that transformation is a business built over the past 7 years, grown organically and through acquisition
- We are seeking a detail-oriented Sales Operations Analyst to join our Revenue Operations team. In this role, you will be at the center of supporting Sales and Marketing teams by resolving operations tickets in our Jira queue and maintaining the lead routing framework critical to our business processes.
- As a trusted partner to stakeholders, you will troubleshoot and resolve routing issues, monitor fallout, and ensure that every lead is handled efficiently and accurately.
- This P3 individual contributor position is ideal for someone who leverages technical acumen, demonstrates a strong customer-service mindset, and thrives in a fast-paced environment—driving operational excellence in day-to-day execution without direct people management. Your expertise will directly shape the success of our sales workflow by maintaining seamless processes and enabling Sales team success
- The First 30 Days
- Deeply familiarize yourself with Flock Safety’s value proposition, public safety platform, product suite, and go-to-market model
- Engage in onboarding with the Revenue Operations team; clarify reporting lines and understand the expectations of your direct manager (Director, Sales Operations)
- Learn day-to-day workflows, focusing on key tools (Salesforce, Zoominfo, LeanData, Jira, Gong, Rattle, Clari) and documentation processes
- Begin active management of incoming Sales Operations tickets in Jira
- The First 60 Days
- Resolve Sales Operations tickets independently and track recurring/complex issues to spot process improvements
- Own regular audits for routing rules, lead assignments, and fallout reports
- Present audit findings and recommend ways to improve efficiency and accuracy
- Document recurring root causes of fallout and suggest initial solutions
- Partner with platform admins to test routing logic, apply stakeholder feedback, and document troubleshooting steps (favoring no-code/low-code automation)
- 90 Days & Beyond
- Manage day-to-day sales operations support, including timely ticket resolution and smooth onboarding/offboarding
- Launch improvements to routing logic, fallout monitoring, and automation
- Build reports for leadership on process metrics, bottlenecks, and outcomes
- Maintain and refine documentation for workflows, checklists, and troubleshooting
- Partner with Sales and Marketing to ensure efficient lead routing and follow-up
Our take
Public vehicle surveillance provides valuable insights to emergency services for the prevention of crime, but bringing information together to create leads is difficult. There's no standardised system for inter-city vehicle surveillance, and this makes it difficult for communities and law enforcement services to work together.
Flock Safety provides surveillance equipment that aims to improve the abilities of law enforcement and homeowner associations to communicate data with each other. The company focuses on vehicle surveillance, innovating on existing technology by using machine learning to categorise vehicles by color, license plate, state, and other data points.
Whilst automated surveillance equipment is used daily within federal police forces, Flock Safety builds technology systems that provide a means for smaller law enforcement agencies to quantify and share surveillance data easily. This data can then be automatically processed to help develop leads, a time-consuming process that would usually have to be completed manually.
Steph
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Mar 2025
$275m
LATE VC
Mar 2024
$200m
SERIES G
Total funding: $857.8m
Company benefits
- 🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off!
- ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match
- 👪Family Leave: We provide 16 weeks of 100% paid leave for primary caregivers and 12 weeks of 100% paid leave for secondary caregivers
- 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. We will reimburse $10,000 a year for adoption, surrogacy, or infertility
- 🧠Mental Health: All employees receive an annual subscription to Headspace
- 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
- 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions
- 💻WFH Stipend: $150 per month to cover the costs of working from home
- 📚L&D Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more
- 🏠Home Office Stipend: A one-time $750 to help you create your dream office
- 🏢Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area)
- 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies
Company HQ
Home Park, Atlanta, GA
Leadership
Garrett Langley
(CEO)They worked in Computer Services freelance for over 6 years before joining Firethorn in 2015, and Clutch Technologies in 2014. They left their position as President of Moment LLC to found Flock Safety in April 2017.
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