Support Agent, Mintlify
$70-90k
Offers equity
Documentation platform
Be an early applicant
Documentation platform
1-20 employees
Be an early applicant
$70-90k
Offers equity
1-20 employees
Company mission
To empower millions of developers worldwide.
Role
Who you are
- Proven experience in technical support at a software or developer tools company
- Comfortable using Git, GitHub, Retool, MDX/Markdown, and IDEs
- Ability to read and understand code, troubleshoot bugs, and identify root causes
- Strong written communication skills with a friendly, professional tone
Desirable
- Familiarity with OpenAPI specs
- Past experience supporting APIs or documentation tools
- Background working in fast-paced startups
What the job involves
- We’re looking for a technically skilled support agent to help deliver high-quality, responsive support
- This is a high agency, high-impact role where you'll troubleshoot complex issues and ensure our users get the help they need
- Respond to product and technical questions through our support platform (Plain)
- Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
- Resolve the majority of support inquiries independently, escalating only when necessary
- Collaborate with our support lead to evolve processes and ensure consistency
- Help improve internal support tooling and workflows as we scale
Our take
Software documentation has long been a challenge for developers, requiring significant time and effort to create and maintain. As companies like Stripe and Twilio set higher standards, the pressure on teams to produce clear, interactive documentation has increased, leaving many struggling to keep up with expectations.
Mintlify addresses this problem by offering a suite of documentation-authoring tools that simplify the creation process. The platform enables auto-generation of documents from codebases, features built-in templates, and incorporates AI-powered chatbots for enhanced user interaction.
With a growing customer base that includes prominent brands like Anthropic and Fidelity and the recent closure of a successful funding round, Mintlify is poised for continued success. The company aims to further innovate its platform by personalizing content and enhancing AI capabilities, positioning itself to meet the evolving needs of software documentation and support in the tech industry.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Sep 2024
$18.5m
SERIES A
May 2022
$2.8m
SEED
Total funding: $21.5m
Company benefits
- Flexible work culture
- 20 days paid time off every year
- Health, dental, vision
- 401k or RRSP
- Free lunch and dinners
- $700/year work setup stipend
- $200/month wellness stipend
- Annual team offsite
- Unlimited free mints
Company HQ
SoMa, San Francisco, CA
Leadership
Hahnbee Lee
(Co-Founder)Previously co-founded pe•ple (acquired by BetterMode). Experienced Software Engineer, having worked at Duolingo, Cornell Design & Tech Initiative, Cornell Rocketry Team, Tribe Community Platform, Vera.Zone, GoodStuff and Leidos.
Han Wang
(Co-Founder)Previously co-founded pe•ple (acquired by BetterMode) and Foodful. Also an experienced Software Engineer having previously worked at Bettermode and Facebook.
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