Senior Manager of Software Engineering Management, ServiceNow
Platform Persistence
$201.3-352.3k
Plus equity (when applicable), ESPP, and variable/incentive
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$201.3-352.3k
Plus equity (when applicable), ESPP, and variable/incentive
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s impact on engineering practices
- Typically requires a minimum of 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience
- 5+ years of experience as a technical lead for technical teams
- Strong background in modern software engineering practices and technologies relevant to large-scale enterprise products
- Advanced coding skills with fluency in one or more relevant programming languages (Java, Shell, JavaScript, or similar)
- Experience with Database technologies and integration patterns is a plus
- Experience with open-source tools, automation frameworks, and agile development environments
- Proven ability to design and implement effective testing strategies, including automation and performance testing
- Strong problem-solving, analytical, and communication skills with the ability to mentor and grow high-performing teams
- Experience managing cross-functional teams with combined engineering and quality responsibilities
What the job involves
- As a Senior Manager in platform persistence, you will be working with various business stakeholders and engineering leaders to drive strategic roadmaps
- You will be working with other platform teams, application engineering teams, cloud services teams and support teams to deliver product end-to-end. Most importantly, you will be building and expanding a strong team to support business demands
- Manage product development activities and oversee end-to-end engineering deliverables
- Manage team of engineers, providing technical guidance, feedback, and career development
- Work with product management, design, support, quality, and other dev teams to create high-quality solutions
- Manage daily activities of the end-to-end development team, ensuring engineering excellence, code quality, and delivery velocity
- Drive continuous improvement and innovation initiatives including designing testing strategies, driving test automation to enhance reliability, performance, and scalability of products and services
- Solve difficult and sometimes ambiguous problems by fostering collaboration and applying structured decision-making
- Manage departmental resources, staffing, mentoring, enhancing and maintaining a best-of-class engineering and quality team
- Partner with cross-functional teams and stakeholders to align on priorities, communicate issues, and utilize best practices
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
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