Simpplr nEXt Program Lead, Simpplr

• Proven track record managing large-scale, complex migrations or digital transformation projects
• Exceptional strategic planning, risk management, and problem-solving skills
• Strong communication, collaboration, and stakeholder management capabilities
• Demonstrated ability to lead and manage cross-functional teams effectively
• Results-driven mindset with a keen focus on customer experience and operational excellence
• Experience working with senior leadership and preparing executive-level communications
• Comfort with ambiguity and proven adaptability in a dynamic environment

Desirable

• We are looking for a Program Manager who will be responsible for ensuring a seamless and structured transition of Simpplr’s customers from the Salesforce (force.com) platform to our newly developed AWS-based platform
• This role demands strategic foresight, meticulous planning, effective collaboration, decisive action, and excellent stakeholder management, all aimed at delivering a frictionless migration experience and fostering long-term customer satisfaction and loyalty
• Develop and execute phased migration strategies based on renewal schedules, feature parity, customer profiles, and churn risk
• Create comprehensive migration plans outlining objectives, milestones, dependencies, and deliverables
• Perform risk analysis and implement mitigation strategies proactively
• Lead end-to-end execution of migration workstreams, ensuring alignment with timelines, budget, and quality standards
• Manage, allocate, and oversee project resources, including internal teams and external vendors
• Track program budget, resource forecasting, and provide regular status updates and executive reporting
• Utilize data insights to strategically sequence customer migrations
• Continuously reassess and refine migration cohorts to reflect evolving business needs
• Develop and implement change management strategies, including stakeholder mapping and targeted communications
• Act as a central communication hub, providing clear and regular updates to internal and external stakeholders.=
• Collaborate with Product Managers to prioritize feature enhancements based on customer feedback and migration needs
• Partner with CSMs to support proactive customer engagement throughout migration phases
• Coordinate with Engineering teams to ensure timely feature delivery and rapid response to customer support needs
• Oversee vendor relationships, ensuring performance meets project requirements
• Manage contractual negotiations and escalations efficiently
• Implement and continuously refine operational infrastructure and governance frameworks
• Drive process improvements collaboratively across functional teams
• Manage migration-related legal and compliance processes, including customer communications and MSA updates
• Lead, mentor, and manage migration team members, ensuring clarity of roles, accountability, and professional growth
• Collaborate with HR and vendors for timely hiring and resource planning
• Establish feedback loops for continuous improvement of migration processes and customer experience
• Leverage Salesforce and AWS data insights to optimize customer migration sequencing and execution