Director of UX Design, Avalere Health
$150-165k
Global healthcare communications agency
Be an early applicant
Global healthcare communications agency
1001+ employees
Be an early applicant
$150-165k
1001+ employees
Company mission
To imagine new possibilities for a healthier world and create the connections that make better health happen.
Role
Who you are
- You are a strategic UX leader with a blend of empathy, expertise, and leadership
- You thrive in complexity, balance creativity with strategy, and inspire others with a thoughtful, human-first approach to design
- You lead by example—driven by a passion for making a real impact on patient and healthcare professional (HCP) outcomes
- A Bachelor's or Master's degree in a related field
- At least 3 to 5 years of experience at leadership level 10 to 15+ years of experience in the field of UX Design
- Significant experience (3+ years) working in a highly regulated sector is preferred
- Exemplary presentation and storytelling skills, confident in articulating complex UX concepts, research findings, and strategic recommendations
- An expert influencer and negotiator, always advocating for user needs whilst balancing competing priorities and stakeholder perspectives
- Someone who thrives in dynamic environments where information might be evolving or incomplete
- A structured, analytical mindset, able to synthesize complex requirements into manageable parts that translate business goals and user needs into compelling, innovative solutions
- Detail focused, but big-picture minded - can dive into the specifics of an interaction flow whilst always keeping the overarching strategic goals in mind
- A proven track record of building, leading and scaling high-performing UX teams within a regulated industry. A passion for elevating team performance through mentorship, inclusion, and collaboration
- Proven success in delivering omni-channel digital projects and large-scale platform initiatives, informed by data
- A compelling portfolio that demonstrates strategic impact on products and organizations, and end-to-end UX Design expertise
- Comfortable working both independently and with interdisciplinary teams
What the job involves
- As the Director of User Experience (UX), you will be instrumental in shaping how critical medical information reaches its audience
- You'll lead our agency's commitment to user-centric design, overseeing strategic UX initiatives that deliver intuitive and impactful digital solutions for healthcare professionals and patients
- Establish a long-term vision for user experience across medical communication platforms and products (HCP and Patient websites, digital tools for HCPs, patient resources, scientific platforms)
- Advocate for and instill a strong user-centric culture with cross-functional teams
- Identify and drive future opportunities by monitoring emerging technologies, digital health trends, and UX best practices, to drive innovation and efficiency
- Ensure that all UX design and content adheres to relevant medical regulations, accessibility standards, and ethical guidelines in healthcare communication
- Leverage user research activities to understand the needs, behaviors, and motivations of diverse user groups
- Analyze research findings to identify key pain points, opportunities, and user requirements, translating these into actionable design decisions
- Support user testing plans to ensure that solutions are effective, intuitive, and meet user needs
- Utilize expertise in design principles, UX standards, and technology frameworks to shape digital solutions, experience design, content strategy, and UI requirements
- Take ownership of UX deliverables, ensure quality and consistency, and collaborate with Digital leadership to ensure cross-capability alignment
- Recruit, mentor, and manage all levels of UX designers, fostering a culture of collaboration, continuous learning & growth, and design excellence
- Define and implement effective UX tooling and processes to maintain team efficiency, agility, and quality
- Define processes and rules of engagement
- Partner with cross-disciplinary teams (Client Services, Strategy, Engineering, and Creative), fostering enthusiasm for UX and embedding best practices
- Plan and facilitate workshops to translate complex requirements into intuitive design strategies
- Articulate design decisions, user research findings, and UX strategies, clearly and compellingly to internal and external teams
- In agency settings, effectively manage stakeholder expectations regarding UX deliverables and project timelines
- Ensure accurate time tracking, strong team alignment, and overall project health
- Establish key performance indicators (KPIs) for user experience success, such as usability, engagement, and content comprehension
- Utilize data and user feedback to continuously refine design solutions, to improve user outcomes and meet business objectives
Our take
Avalere Health, founded in 2001 and formerly known as Fishawack, has built a strong reputation as a leading provider of cross-border strategy consultation, communications, and marketing expertise for companies in the biopharmaceutical, medical technology, and wellness industries.
Though the company doesn’t make its exact customer list public knowledge, it does claim to serve all of the top 20 pharmaceutical companies in the world, as well as a number of breakout biotech and medtech enterprises. In the over two decades since its founding, it has acquired and merged 19 healthcare firms worldwide - including Avalere Health from which it takes its new name.
Given that it’s grown from one location in the UK to encompass teams across the US, Europe, and Asia, the company appears to operate from a position of serious strength in this trillion-dollar space. Recently, it seems Avalere has focussed on building out its leadership team as it embraces its new branding and manifesto.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- The tools, skills, and support you need to think differently and to solve healthcare’s most complex challenges
- Career Experience team, whose mission is to provide every employee with a purpose-driven career
- Personalized learning and training
- Hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization
- Flexible working practices
- Company pension/retirement plan
- Private medical insurance
- Employee wellbeing initiatives
- Compelling time-off policy
Company HQ
Knutsford, UK
Leadership
Jon Koch
(CEO)Was hired as CEO in 2021 after spending three years as SVP and CEO of the Global Dental Group at Henry Schein. Prior to this they spent more than 11 years in General Management, VP, and Group President roles at pharmaceuticals company Covance (now Labcorp Drug Development).
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