UX Technical Writer, Firstup
$50-80k
Workplace communication platform
Job no longer available
Workplace communication platform
201-500 employees
Job no longer available
$50-80k
201-500 employees
Company mission
To improve the employee experience at every moment that matters, large and small.
Role
Who you are
- 2+ years working as a Technical Writer or in a related job role
- Strong written and verbal communications and experience working with content in multiple mediums
- Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones
- Experience with at least one content management system (CMS), such as ZenDesk or Confluence
- Experience working in a tech company, SaaS experience preferred
- Excellent attention to detail and the ability to prioritise and work on multiple projects in a fast-paced, changing environment
- Strong technical aptitude–ability to quickly learn new concepts and tools
- API documentation experience
- Knowledge of basic HTML
- Experience in prioritising and understanding the lifecycle of documentation from pre-release through on-going maintenance
- Experience working as part of a team in a collaborative environment
Desirable
- Excellent logic and troubleshooting skills
- Experience working with Pendo to develop in-product education assets
- Proficient in writing and/or speaking a language other than English
- Experience using Solvvy to collect Knowledge Base insights
- Content management system analytic skills
- Experience creating infographics such as diagrams, screenshots, workflows, graphs
- Experience managing multi-language materials, including prioritising content for translation and coordinating with a translator
- Experience developing and maintaining video tutorials and micro-learning videos
What the job involves
- The Technical Writer will partner with other members of the UX, Product, Engineering, Customer Success, and Support teams to produce and maintain world-class documentation, including how-to articles, FAQs, process guides, and in-product help documentation
- This position will play an important role in educating both customers and employees at Firstup
- You will become a subject matter expert of the Firstup platform and communicate that functionality to a diverse audience
- You will also leverage analytic skills to identify opportunities for improvement and the evolution of our offerings
- Create and maintain how-to articles, FAQs, process guides, and in-product help documentation
- Test both the product and its documentation for accuracy and consistency
- Learn complex concepts, and communicate the information in a way that is engaging and understood by users with a range of technical skills
- Gather colleague and customer feedback on documentation to improve usability
- Conduct regular QA on existing content to ensure accuracy and relevancy
Our take
As hybrid and remote work models become commonplace, workplace communication struggles to keep pace. many companies now grapple with burnout and digital fatigue, compounded by the absence of regular face-to-face interaction, leaving HR teams and managers searching for effective engagement strategies.
Enter Firstup, a solution designed to tackle this challenge head-on. It offers a workplace communication platform that seamlessly integrates with a company's HR systems. By tapping into data from recruitment, performance management, talent acquisition, and other sources, first build detailed employee profiles. This enables companies to craft and deliver personalised engagement initiatives, ultimately enhancing productivity and retention rates.
With a track record of success, Firstup has recently surpassed the $100M mark in annual recurring revenue and clinched the prestigious 2023 HR Tech Award for Employee Experience. Already trusted by over 40% of the Fortune 100, including industry giants like Amazon, Holton, and Ford, Firstup is poised to continue growth. Its ability to adapt to the evolving needs of the modern workforce ensures it remains a key player in the realm of workplace communication and engagement.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Company benefits
- Health Coverage: Doing your best starts with feeling your best. We provide fully paid medical, dental, and vision for employees, plus 70% for dependents
- Flexible Time Off: You can’t mobilize if you don’t rest and recharge—so take as much paid time off as you need
- Fruity Umbrella Drink Bonus: When we say we want you to take time off, we mean it. To encourage you, we offer extra compensation when you take time off in full-week increments
- Retirement Plan: There’s life beyond work, and someday there will be a lot of it. We’ll help you save for that time
- Professional Development: We invest in our people and build their skills for the future of work—no matter where that future takes them
- Family Leave: We support making big changes, and nothing will change your life more than bringing a child into your family. That’s why we offer 12 weeks of fully paid family leave for all parents
- Volunteer PTO: We give you paid days off to give back because we want our workforce to be a force for good
- Commuter Benefits: Although much of our workforce is remote, when we do head into the office, we subsidize eco-friendly ways to get there
Company HQ
Financial District, San Francisco, CA
Leadership
Nicole Alvino
(Co-Founder, Chairwoman & CEO)Previously the founder and CEO of Dermalounge. They also worked at Enron Europe as an Analyst and Associate.
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