Shipping Analytics Insights Manager, eBay
$84.8-146.9k
Leading online marketplace
Posted today
Leading online marketplace
1001+ employees
Posted today
$84.8-146.9k
1001+ employees
Company mission
To connect people and build communities to create economic opportunity for all.
Role
Who you are
- Customer centric – you are passionate about advocating for customers
- Highly flexible – you are able to switch gears and embrace rapid change
- Solution oriented – you are passionate about solving difficult business problems and telling the story behind the numbers
- Cross-functional and collaborative – you communicate optimally with partners and technology teams
- Hands-on – utilize peers and leadership to optimally, influence outstanding performance from suppliers and internal teams
- Naturally inclined to learning new things – you proactively pursue acquiring new knowledge about your work and enjoy sharing your knowledge with others
- Outstanding business judgment and quantitative abilities
- Strong communication skills and experience distilling and presenting sophisticated analyses into willing to take action recommendations
- Strong technical skills in data analysis tools and programming languages (SQL, Python/R) and a good understanding of data warehouse architecture
- Experience with data visualization tools (e.g., Tableau, Power BI) to build visually impactful reports and dashboards
- Solid understanding of statistical modeling techniques and their application to business scenarios – more specific to surface and communicate business insights
- Excellent communication and presentation skills with the ability to proactively collaborate with cross-functional teams and convey complex information to both technical and non-technical collaborators
- 5+ years of experience in data analytics, data science or related field
What the job involves
- We are seeking a dedicated analytics Insights Manager to join the North America Shipping Team
- This team is responsible for driving growth and adoption of shipping initiatives while maintaining a focus on a great customer experience
- In this role, you will be responsible for delivering outstanding business analytics and insights that drive success for the team
- Your primary focus will involve developing and providing practical insights derived from analytics to support the overall strategy and operations for shipping services and labels purchased on eBay
- You will work closely with carrier management, product and marketing teams – identifying key customer needs and partnering with cross functional internal teams including legal, finance, product development and product management to champion those changes
- Contribute to ongoing activation of existing and any relevant future shipping programs
- Work with business partners to scope analysis to answer key business questions – challenge their thinking and become a trusted business partner. Help the business prioritize deliverables and manage expectations
- Perform exploratory analysis of large data sets
- Derive tactical and strategic insights to improve business strategies and accelerate business growth
- Display strong analytical and statistical skills in addressing complex and unstructured business issues, and offering well-structured, data-supported practical solutions
- Have strong empirical and analytical background, with demonstrated ability to combine quantitative and qualitative findings to frame the right questions and measurable insights
- Partner with cross-functional teams to prioritize initiatives that provide a better customer experience. Advocate for specific features based on customer / business feedback and industry trends
Our take
Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.
In the present landscape, eBay competes with industry giants like Amazon within the C2C eCommerce sector. However, eBay distinguishes itself by fostering an environment where businesses can cultivate and promote their brands on the platform, offering a tailored, community-driven experience for both sellers and buyers. By championing small businesses, eBay attracts sellers and socially conscious consumers, positioning itself in stark contrast to Amazon's corporate image.
The rising consumer interest in sustainability has presented economic opportunities for eBay, particularly as younger demographics gravitate toward purchasing pre-owned items. in response, eBay has directed its marketing efforts toward Gen Z customers and formed partnerships with cultural phenomena like Love Island, further solidifying its appeal among contemporary audiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Comprehensive and competitive health and wellness program designed to meet your unique needs.
- We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
- Stock Purchase Plans
- Retirement Savings and Pension Plans
- Stock Awards
- Life Insurance and Disability Benefits
- Credit Union Memberships
- Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
- Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world
Company HQ
Greylands, San Jose, CA
Leadership
Jamie Iannone
(CEO, not founder)Studied at Princeton and Stanford University. Held executive roles at Walmart, Barnes & Noble, and The Children's Place, before becoming CEO of eBay in April 2020.
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