Customer Success Manager, TheyDo
$114-136k
Offers Equity
Collaborative workspace for customer journey management
Job no longer available
Collaborative workspace for customer journey management
21-100 employees
Job no longer available
$114-136k
Offers Equity
21-100 employees
Company mission
To make companies journey-centric.
Role
Who you are
- 5+ years professional experience with at least 3+ years in a Customer Success role
- Experience managing a high-volume of Enterprise accounts, ideally with direct experience managing both renewal and expansion conversations
- An empathetic, motivated and proactive team player who won’t be afraid to advocate on behalf of their customers or to help find solutions to sometimes ambiguous problems
- Experience negotiating enterprise contracts is a major plus
- Knowledge of Service Design and scaling CX is a plus
- Ability to prioritize, multitask, and perform effectively in a dynamic, fast-growing work environment
- Exceptional interpersonal skills, working fluidly with remote teams and excelling in customer-facing settings
- Proficiency in guiding action-oriented meetings and a natural inclination for problem-solving
- Confidence, motivation to grow, fearlessness to fail, and a relentless drive to enhance processes
What the job involves
- The Customer Success Manager will act as the primary day-to-day contact for their assigned enterprise accounts, building custom success plans for each customer to ensure these organisations maximise their usage of TheyDo
- The Customer Success Manager will directly collaborate with our rapidly growing Sales, Enablement and Product teams and report to the Customer Success Team Lead
- You'll be a key player in influencing Journey Management maturity among your assigned accounts and aiding in TheyDo’s continued growth as a leader in the rapidly evolving Journey Management space
- Manage Enterprise Accounts from pre-sale vetting to onboarding, annual renewal and expansion
- Act as your customers’ go-to resource to guide their adoption of TheyDo across their organisation
- Success in this role will include (but is not limited to) NRR, Time-to-Value and NPS metrics
- Collaborate with internal teams to aid TheyDo adoption and expansion
- Oversee the renewal process for assigned customers
- Lead expansion efforts with assigned customers
- Organize regular customer check-ins and business reviews
- Aid in developing processes for the growing Customer Success team
- Ensure smooth account transition from Sales to Enablement to Customer Success
- Facilitate TheyDo adoption in collaboration with the Enablement team
- Collaborate with Product team using customer feedback to improve the platform
- Work with the Marketing team to curate customer testimonials and references
- Contribute to developing a world-class Customer Experience organization
Our take
Founded just ahead of the remote work boom, Dutch startup TheyDo has carved out a niche as a software solutions company focused on integrating data and making customer insights more accessible.
As hybrid and remote work reshape the modern workplace, TheyDo has stepped in to help companies navigate the shift with less friction. It's platform is designed to help businesses streamline data, improve workflows, and adapt more quickly to new ways of working.
Now, TheyDo plans to grow its engineering team and bring its "one platform for all data needs" approach to new markets. Already operating in both Europe and the US, the company counts major names like Johnson & Johnson among its clients, putting its in a very good position for further traction across industries and borders.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2024
$35.9m
EARLY VC
Dec 2022
$13.9m
SERIES A
Total funding: $52.2m
Company benefits
- 💰 Competitive compensation and pre-IPO equity - we like to give our team members ownership with our stock package. When TheyDo succeeds, we all succeed!
- 🌍 Fully remote working with flexible hours - we're staunch advocates for autonomy and flexibility
- 🩺 Health Insurance benefit - at TheyDo our team’s health and wellbeing are a priority. We include tailored support for every employee, regardless of location
- 🌴 Flexible holiday days – We love what we do and equally love taking a break. You'll have a minimum of 25 days of paid holiday per year (pro rata), in addition to public holidays and an extra three days during our annual company-wide winter shutdown in December
- 🧠 Learning and Development budget we encourage everyone to take ownership and invest in their growth and development, providing financial support to benefit you in your role and career
- 🧘♂️Wellbeing budget - nurture your mind and body. We’ll support you in looking after you, whether it's meditation, mindfulness, or a yoga/gym membership
- 👪 Paid parental leave - we'll ensure financial support and time off for you to bond with the newest little members of your family (6 months for the primary carer, and 6 weeks for the secondary carer - fully paid). We provide paid childcare leave when you need to take time out to help your little one recover
- 👨💻Home office or co-working support - choose your ideal workspace with our home office or co-working budget. Whether you prefer the comfort of your home office or the collaborative atmosphere of a co-working space, we've got you covered
- 🗺️ Company events - we regularly connect in-person to strategise, reflect or simply have fun. Our most recent company retreats were held in Spain, Portugal and France
- ⚒️ Latest tech & tools - MacBook Air, Pro or laptop, we want you to have the equipment that you’re most comfortable with. We use tools such as Gather, Slack, Notion, Loom, G:Suite and naturally TheyDo to work collaboratively and asynchronously
Company HQ
Scheldebuurt, Amsterdam, Netherlands
Leadership
Jochem van der Veer
(Co-Founder & CEO)Previously a Service Designer at de.foundation and VDV design, as well as a UX Designer at STRANGELOVE.
Charles Beaumont
(Co-Founder & CTO)Previously an Engineering Lead at de.foundation, Full Stack Web Developer at Lille Hummer, and a Research Engineer at LineSolar.
Martin Palamarz
(Co-Founder)Previously a Strategy and Founding Partner at de.foundation, Interim Strategy Director at Nomads Agency, Interim Agile and Business Design Coach at Randstad Nederland and Lead of Strategy and Delivery at Jungle Minds.
People progressing
Joined TheyDo in 2019 as a Senior Full Stack Engineer, becoming an Engineering Team Lead in 2023 and Staff Engineer in 2024.
Joined TheyDo in 2021 as a Full Stack Engineer before being promoted to Engineering Team Lead in 2023.
Diversity, Equity & Inclusion at TheyDo
Matt Morelo Langan (Director of People)
- TheyDo is an equal opportunities employer. Our customers are diverse, and we believe our organisation should be, too. We nurture an inclusive culture where everyone feels equally important, no matter their background or status. We will never discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, education, or race.
Share this job
View 3 more jobs at TheyDo