Customer Service Agent, Raisin
Dutch Speaking
Relocation support provided
Open banking for deposits and savings
Open for applications
Open banking for deposits and savings
501-1000 employees
Open for applications
Relocation support provided
501-1000 employees
Company mission
To break down barriers and facilitate a transparent single market for savings and investment products.
Role
Who you are
- You speak Dutch at a native level, both written and spoken and have a good command of English
- Professional experience in customer service or customer support is desirable, regardless of industry
- Strong communicators who want to help customers via telephone with words and deeds are also welcome
- You enjoy dealing with people, you are able to handle several tasks simultaneously under pressure while setting appropriate priorities
- You are interested in complex topics and in modern finance and capital markets
- You are located in Berlin or in Hamburg
- You have high expectations of your work and maintain an overview even in hectic times
- You have good IT skills (especially Office 365)
What the job involves
- Quickly become an expert for our products and processes, you are the contact person for our customers
- With your communication skills, you will independently handle customer inquiries by phone and in writing
- You work closely with other colleagues from customer service and Raisin's departments and stakeholders
- You inspire with your friendly manner and our customers feel in good hands with you, which contributes to customer enthusiasm
- You professionally handle inquiries regarding the account opening and investment process up to basic tax issues
- You contribute to making the use of our platform a positive customer experience
Our take
Raisin is transforming open banking in the deposits and investments sector, leveraging its infrastructure to benefit bankers and savers in the global $50+ trillion deposit market. The company operates several B2C platforms, including Raisin, WeltSparen, Savedo, and ZINSPILOT in Europe and the UK, and SaveBetter in the US.
Raisin collaborates with around 400 banks globally, serving over 550,000 direct consumers. Backed by PayPal, Deutsche Bank, and Goldman Sachs, Raisin plans to expand further. Recently, Raisin launched its deposits platform in Poland, connecting Polish savers with European banks via its cross-border savings technology. This platform simplifies access to diverse deposit products across Europe, enhancing safety and convenience.
In late 2023, Raisin announced it had reached €50 billion in assets under administration, with significant growth in markets like Germany, the UK, the Netherlands, and the USA, and over €1 billion in net inflows each quarter in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
12% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Mar 2023
$62.5m
LATE VC
Jan 2022
$31.3m
CONVERTIBLE
Total funding: $286.6m
Company benefits
- Visa & Relocation Support
- 1,700 EUR Training Budget
- Free Choice of Hardware
- Beginner German Classes
- Food & Drinks
- Flexible working hours, home office and 28 vacation days
- Subsidised Urban Sports Club Membership
- Company Pension Scheme
- Team Events
Company values
- Assume responsibility for results - We focus on delivery to achieve our objectives. We take pride in personal ownership and accountability for our work. We reliably deliver results along set targets
- Act entrepreneurially - We centre simplicity and identify opportunities for growth. We treat our company’s resources as if they were our own
- Step up, challenge and commit - We act courageously, respectfully challenging decisions, asking for and giving constructive feedback. Once a decision is determined, we commit to it
- Inspire your team and beyond - We put a positive attitude, great team spirit and integrity at the core of every interaction. We foster diversity and respect different opinions. We embrace challenges and have a desire to constantly grow and improve our own capabilities as well as these of our colleagues
- Focus on your customers - We build value for our customers. Earning and keeping their trust is key to our success
Company HQ
Wrangelkiez, Berlin, BE
Articles
Leadership
Tamas Giorgadse
(CEO)Previously served as a Partner at McKinsey, and is a Non-Executive Board Member of the Bank of Georgia.
Dr Frank Freund
(CFO)Previously worked as a Senior Consultant at McKinsey.
Michael Stephan
(COO)Previously worked as a Consultant at McKinsey.
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