Director Of Strategic Customer Engagement, ABBYY
$120-165k
Senior and Expert level
Remote in US
Digital intelligence platform
Be an early applicant
Digital intelligence platform
501-1000 employees
B2BArtificial IntelligenceBig dataDeep TechMachine LearningSaaS
Be an early applicant
$120-165k
Senior and Expert level
Remote in US
501-1000 employees
B2BArtificial IntelligenceBig dataDeep TechMachine LearningSaaS
Company mission
To redefine how work is done and how processes run within organizations to give you back your time.
Role
Who you are
- Bachelor's degree in Computer Science, Software Engineering, Product Management, or related technical field
- 5+ years of experience in Customer Success, Customer Engagement, Product Management, Product Marketing Management or similar roles in a technical environment
- Strong understanding of B2B customer relationships and enterprise software industry
- Excellent communication and interpersonal skills, with the ability to interact effectively with executives, c-level and technical stakeholders
- Proven track record of developing successful customer engagement programs, customer success and/or technical preview initiatives
- Experience with customer engagement, CRM software, data analysis tools, and project management platforms
- Customer experience skills ensuring a focus on customer outcomes and a delightful customer experience
- Strategic thinking and ability to align customer insights with business and technical objectives
- Excellent facilitation and presentation skills for both business and technical audiences
- Ability to build and maintain relationships with high-profile customers and technical partners
- Strong analytical skills to derive actionable insights from customer feedback and technical data
- Proactive problem-solving and conflict resolution abilities in complex technical environments
- Proficiency in translating technical requirements into customer-friendly language and vice versa
What the job involves
- The Director of Strategic Customer Engagement is responsible for developing and managing high-impact customer engagement strategies
- This role is crucial in fostering strong relationships with key customers, partners, and internal stakeholders, gathering valuable insights, and driving product innovation and retention
- Define program objectives, metrics, and success criteria for all strategic programs
- Develop and manage budgets for customer engagement activities
- Continuously improve program effectiveness and measure impact on business goals
- Ensure proper feedback loops and tracking of customer commits and feature requests, working closely with Product and Engineering
- Establish and oversee Customer Advisory Board (CAB), including member selection, meeting planning, and execution
- Facilitate regular CAB meetings to gather feedback on product vision, roadmap, and strategy. Ensure feedback is actioned
- Continuously improve impact of Customer Advisory Board. Analyze and report CAB insights to inform product development decisions
- Develop and maintain an executive sponsorship program, pairing senior executives with key accounts
- Ensure executive sponsors understand their role and are equipped to enhance customer relationships
- Ensure proper reporting and visibility between leadership team, revenue, and product & engineering
- Establish program for customer product engagements including product briefings, roadmap discussions and technical design sessions
- Coordinate product roadmap presentations and discussions with key customers including QBRs
- Ensure efficient and effective communication between the product team, account teams and strategic customers for high impact engagements
- Create program for early access and private technical preview programs for select customers and partners
- Track and report on technical preview and developer engagement activities
Our take
ABBYY has been pushing the boundaries of technology since the 80s, when it was founded with the launch of a digital language translation dictionary. Since then, it has evolved into a document translation and processing solution, leveraging innovations in automation and AI to help companies process and translate legal and administrative documents.
With years of experience in the automation and optical recognition sector, it is no wonder ABBYY’s clients number in the hundreds of thousands and include a number of Fortune 500 businesses. Lately, it seems the company has been bolstering its leadership team as it aims to grow revenue and continue expanding the global business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Career progression
"At ABBYY, there are loads of opportunities to jump into new projects and areas of responsibility, based on interest, experience, and aspirations...."
Funding (1 round)
Apr 2015
$6m
EARLY VC
Total funding: $6m
Company benefits
- Remote and hybrid working options
- Flexible hours
- Paid volunteering days off
- Parental leave in all our locations
- Work in an international environment, supported by some of the brightest minds in the industry
- Join an innovative brand that transforms how Intelligent Automation solves highly complex business challenges for top global companies
Company values
- Simplicity - Aspire to make things simple, there's beauty in being able to explain and understand easily
- Transparency - We trust our colleagues with knowledge and information. We know that leading with transparency drives team effort and engagement
- Respect - Above all, we show respect. We are kind to our teammates, respect others' opinions, and we listen
- Think like a customer - We look for opportunities to delight our customers
- Do the right thing - We act like everyone is watching, doing the right thing for our company, our team, and our customers
- Be a team player - We don't sacrifice the team for the individual. Each of our successes, is the success of our team and vice versa. We are #oneABBYY
Company HQ
Congress Avenue Historic District, Austin, TX
Articles
Leadership
David Yang
(Board Director)Founder at Newo, Consultant at Visier, Advisor at HR.com, and CEO and Co-Founder at Yva.ai. Previously founded iiko and co-founded Plazius.
Diversity, Equity & Inclusion at ABBYY
Weronika Niemczyk (Chief People Officer)
- Building a workforce that reflects the world: Our global team is comprised of 800+ people from 30+ nationalities, with ages ranging from 21 to 80.
- Challenging the gender gap in the tech industry: At ABBYY, we are proud of our above-industry-average representation of women in the workplace. Women at ABBYY represent over 40% of our workforce, and more than a third of our team leaders.
- Empowering our colleagues: Our colleagues are supported by our leadership team to form employee initiative groups to connect with, and represent, their community within the company. Women@ABBYY is an example of such a community.
- Flexibility for every lifestyle: We provide everyone at ABBYY with the option to work remotely or hybrid and build a work schedule that fits their lifestyle through our flexible hours policy. Additionally, as part of our Volunteer Time Off program, every ABBYY colleague can take two paid days off every year to contribute to a charity of their choice.
- Nurturing inclusivity and integrity: We hold ourselves accountable to the highest level of integrity and ethical behavior enforced by our Code of Conduct, which sets the standards for how we act at ABBYY
- Celebrating our wins, while striving for better: Over the past years, we have consistently received above industry-average scores of 8.8/10 from our employees when asked how they would rank our Diversity and Inclusion efforts, through our monthly company-wide engagement surveys.
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