Content Writer, Pointclickcare
UX/UI
$80-90k
Healthcare software for smarter care delivery
Job no longer available
Healthcare software for smarter care delivery
1001+ employees
Job no longer available
$80-90k
1001+ employees
Company mission
To help providers delivery exceptional care.
Role
Who you are
- Content Writing background in a product-focused environment. An education/training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism
- Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing
- Understand how to structure language in both XML and JSON formats
- Worked in authoring and publishing content management systems (CCMS)
- Background working in agile development with cross-functional teams including Product Management, and Engineers
- Domain and industry knowledge a plus. Previous PointClickCare and/or EHR equivalent software experience an asset
- Self-directed and effective working independently and when cooperating with cross functional teams as well as excellent communication and presentation skills
- Knowledgeable in Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet a plus
- A portfolio of work you have done. Including instructional documentation
What the job involves
- A Content Writer provides our customers with a consistent, relevant, and valuable content experience while they engage with our software
- They focus on sustaining products that are already established in the market, ensuring that customer communications and product content accurately capture any feature enhancements or changes. This includes writing in-app communications for all product releases, regulatory updates, and sunsetting products
- A Content Writer collaborates with Product Leaders and Engineers to write UI content for sustaining product updates. This includes crafting dialog boxes, microcopy, ghost text, labels, button copy, and toast/snackbar messages
- Additionally, a Content Writer takes on the responsibility of managing the content release calendar, writing the technical help files, as well as overseeing the Help Center, Resource Hub, and the Help File build process, including QA, deployment, and release
- User-centered content writing
- Create content to meet user needs and make complex language and processes easy to understand. You understand and implement writing style and standards
- Understand our users and identify who they are and what their content needs are, based on evidence. You translate user stories and propose content writing approaches to meet their needs. You engage in meaningful interactions and relationships with users. You put users first and can manage competing priorities
- Focus on sustaining products already established in the market to ensure product content and feature enhancements are captured in customer communications and customer product content; For example, in-app assistance, help files, and Resource Hub updates. User focus
- Understand our users and identify who they are and what their content needs are, based on evidence
- Translate user stories and propose content writing approaches to meet their needs
- Engaging in meaningful interactions and relationships with users. You put users first and can manage competing priorities
- Understanding the importance of Content Architecture and you apply it to your writing to structure content for easy reuse and publishing to multiple platforms, personas, and markets
- Experience of working in agile, including an awareness of agile tools and how to use them. You can advise colleagues on how and why agile methods are used. You can adapt and reflect and be resilient
- Relationship management and collaboration. You know how to identify, analyze, manage, and monitor relationships with and between your project teams
- You communicate and collaborate with project team members clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts while focusing on user needs
- Analytical and strategic thinking. You apply basic data analysis to make data driven content decisions. You effectively summarize and share findings. You observe, research, and interpret a subject to develop ideas and solutions
- You are comfortable with trial and error, and are capable of quickly analyzing a situation, topic, or problem. You know how to focus on outcomes rather than solutions and activities
Our take
The demand for long-term support for the elderly is growing, putting pressure on the already overstretched age care industry. PointClickCare aims to solve this problem by providing care providers with a suite of cutting-edge software tools.
PointClickCare's software gives caregivers access to immediate, point-of-care data insights into their patients. This is proven to improve patient outcomes, ease care transitions and improve efficiency. Having been founded in 1997, PointClickCare is now one of the biggest names in care tech and its software is used by over 30,000 care facilities.
PointClickCare has made a series of partnerships - such as with pharmaceutical corporation Pfizer, and ChartPath, a leading EHR solution for care practices - alongside acquiring the connected care platform Audacious Inquiry. These partnerships and acquisitions aim to improve its adaptability in the market. The company has demonstrated strong ambition and performance, showcased by its being named the top long-term care software provider by KLAS four times in a row.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2024
$0.1m
GRANT
Feb 2018
$141.6m
LATE VC
Total funding: $226.2m
Company HQ
Fashion District, Toronto, ON
Leadership
Dave Wessinger
(Co-Founder, CEO, CTO & President.)Dave co-founded PointClickCare in 1997.
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