Director of Customer Success, Revenue
$160-180k
Sales engagement platform
Open for applications
Sales engagement platform
101-200 employees
Open for applications
$160-180k
101-200 employees
Company mission
To unlock human potential with science.
Role
Who you are
- If you’re equally energized by building high-performing teams, developing scalable playbooks, and working directly with customers to ensure they realize the full value of Revenue.io, this is the role for you
- 10+ years of experience in Customer Success or Account Management within SaaS, including 5+ years leading and developing CSM teams
- Proven success driving retention, expansion, and customer health in complex, enterprise-level accounts
- Strong experience with Salesforce, CS automation tools, and AI-driven workflows to scale engagement and insights
- Strategic and analytical mindset—able to balance data-driven decision-making with human-centered leadership
- Excellent communication and executive-level presence with the ability to influence at all levels, both internally and externally
- Deep understanding of the art and science of relationship management, value realization, and business impact storytelling
- A passion for innovation, adaptability, and continuous learning in a fast-moving environment
- Experience partnering cross-functionally with Sales, Support, Implementation, Marketing, Product, and Operations to deliver cohesive customer outcomes
- Builder mentality—comfortable with ambiguity, process creation, and scaling programs from the ground up
What the job involves
- Revenue.io is seeking a Director of Customer Success to lead and scale a global team of passionate CSMs while directly managing a portfolio of strategic enterprise customers
- You’ll report to the COO and play a critical role in shaping the strategy, structure, and operational excellence of our CS organization
- This hybrid role blends hands-on customer engagement with visionary team leadership
- You’ll be responsible for driving adoption, growth, and retention across our customer base—using AI-powered insights, scalable programs, and deep executive partnerships to deliver measurable business impact
- Build, mentor, and scale a world-class team of Customer Success Managers, empowering them to deliver exceptional experiences and drive measurable customer outcomes
- Lead highly effective weekly team meetings, deal reviews, and performance sessions to align priorities, share insights, and strengthen execution
- Oversee headcount management, book balancing, and capacity planning to ensure equitable distribution of accounts and sustainable workload
- Develop and execute hiring and onboarding plans that accelerate new hire readiness and reinforce a culture of excellence and accountability
- Personally manage and grow key enterprise accounts—ensuring adoption, expansion, and executive alignment while modeling world-class CSM engagement
- Partner with RevOps, Product, and Marketing to design and deliver digital programs, automation, and playbooks that drive consistent value across all segments
- Use Revenue.io’s own AI platform and Salesforce workflows to identify risks, predict churn, surface expansion opportunities, and trigger the right interventions at scale
- Partner cross-functionally with Sales, Product, Support, Implementation, and Marketing leadership to align goals, define success metrics, and evolve the customer journey for long-term growth
- Establish repeatable processes, implement KPIs, and continuously refine systems to improve visibility, scalability, and efficiency across the organization
- Manage the operational rhythm of the CS team—tracking performance, forecasting capacity, and ensuring alignment between strategic objectives and day-to-day execution
- Serve as the executive advocate for customer needs—bringing insights to influence product roadmap, go-to-market strategies, and company-wide customer obsession
- Deliver on key performance targets by driving operational excellence, accountability, and data-driven execution across the Customer Success organization
- Lead global transformation initiatives that marshal cross-functional resources to implement scalable, high-impact solutions that elevate customer outcomes
- Collaborate with your team to showcase customer success stories—building case studies, model customers, and reference programs that demonstrate measurable ROI
- Build and maintain trusted, executive-level relationships with customer leaders to ensure alignment, value realization, and long-term partnership success
- Strategically prioritize investment of time and resources across accounts to maximize customer impact, retention, and expansion potential
Our take
A large portion of sales reps say that their biggest challenge is actually getting in contact with potential customers. Revenue's platform uses AI to analyze and advise front line sales reps and revenue managers on how and when to engage with potential customers according to time, day, and communication method.
Formerly known as ringDNA, Revenue's ultimate advantage is that it boosts user productivity and revenue through data analysis. Among its product stack of intelligent dialing and conversational AI, it is its coaching solutions that stand out, with the company claiming that it halves new sales rep ramp-up time, cuts employee churn, and doubles the number of people that managers can train.
Revenue has developed an impressive set of Enterprise customers including Amazon Business and Hewlett Packard Enterprise. The company is unique in being a leader both in sales engagement and conversion intelligence, showcasing that it is operating at the forefront of its field.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2014
$2.4m
SEED
Jul 2014
$0.8m
CONVERTIBLE
Total funding: $5.6m
Company benefits
- Transformative Technology - Revenue.io uses artificial intelligence to help human beings work smarter, faster and more intelligently than ever before. It’s more than a technology platform. It’s a movement
- Rapid Growth - Backed by Goldman Sachs, Bryant Stibel, and Palisades Capital, Revenue.io is growing fast, and your career will too
- Executive Mentors - The award-winning Revenue.io management team spends most of their time with employees at all levels. If you’ve always wanted direct access to the C-suite, your ideas and passion will be welcome at Revenue.o
- Vibrant Culture - We work hard, but you’ll find plenty of company outings, nerf wars, ping pong matches and charitable initiatives at Revenue.io. It’s no wonder that we win “Best Place to Work” awards every single year!
- Team Collaboration - At Revenue.io, team huddles don’t just happen in meetings - it’s part of the culture because collaboration is a top priority. If you’ve always wanted real teamwork at the office, Revenue.io is for you
- Great Perks - Standing desks, lovable swag, generous PTO, paid holidays, free lunches, best-in-class medical coverage and much more come standard. (Did we mention your dog can come to the office?)
Company HQ
Sherman Oaks, Los Angeles, CA
Leadership
Howard Brown
(CEO & Founder)They started their career as a Marriage Therapist before founding 4therapy.com, Senior Transitions, and DemandResults. They used this experience to found ringDNA in 2013, serving since as CEO.
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