Client Success Manager, Zocdoc
Mid-Market Sales
$72-102k
Office located in Soho, NY
API connecting patients to doctors
Open for applications
API connecting patients to doctors
1001+ employees
Open for applications
$72-102k
Office located in Soho, NY
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- Goal-oriented. You love setting ambitious targets and using structured processes to hit them consistently
- Process-driven. You thrive in a systematized, scaled environment and understand the power of repeatable workflows
- Tech-savvy. You’re eager to leverage automation, AI tools, and data insights to deepen client engagement efficiently
- Curious and consultative. You dig into data and feedback to uncover opportunities that improve both provider and patient outcomes
- Collaborative. You know that success is a team sport — you proactively bring together the right people and resources to get results
- Adaptable. You’re energized by change and enjoy helping shape how a new team builds and grows from the ground up
- Relationship management experience. 2–3 years of experience in customer success, account management, or a client-facing role, ideally within a fast-paced, growth environment
- Strong communication skills. You’re a confident written and verbal communicator with experience in building buy-in toward a shared objective
- Comfort with technology. You’re confident in adopting new tools and integrating AI into your workflow to scale your impact
- A creative eye for how to do things better. You’re able to identify opportunities for increased efficiency and effectiveness, both with customers and with how we approach our work at Zocdoc
- An appetite for continuous learning. You’re eager for feedback and hold yourself (and your manager) accountable to regular coaching in the spirit of ongoing growth and development
- A positive outlook toward change. Our customers are evolving and so are we. Embracing change and strong adaptability are important parts of your success in this role
What the job involves
- Zocdoc’s most important asset is our people. As a Client Success Manager for our Mid-Market Sales team, you’ll play a meaningful role in empowering healthcare providers to maximize the value of Zocdoc at scale
- In this role, you’ll focus on proactively engaging a broad portfolio of mid-sized healthcare organizations through data-driven insights, technology-enabled outreach, and strategic consultation
- You are a trusted advisor and problem solver, helping providers grow their businesses, enhance the patient experience, and achieve measurable outcomes on Zocdoc
- Our Mid-Market CSMs thrive in dynamic, evolving environments
- You’re motivated by efficiency and scale — leveraging tools, automation, and standardized playbooks to create outsized impact across a rotating book of business
- You’re also comfortable experimenting, iterating, and finding creative ways to deliver value at every touchpoint
- Owning a scaled portfolio of mid-market healthcare providers, driving retention, growth, and adoption through proactive engagement
- Delivering timely, data-backed insights that help providers optimize their presence and performance in the Zocdoc marketplace
- Using technology and automation to manage outreach, monitor account health, and identify opportunities for impact at scale
- Collaborating closely with internal partners in Sales, Product, and Support to ensure seamless provider experiences
- Contributing to the development and refinement of scalable playbooks, processes, and success metrics for the growing mid-market team
- Acting as the voice of the customer — synthesizing feedback and surfacing insights to inform internal strategies and product improvements
Our take
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the fragmented healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Moving forward, Zocdoc will continue to invest in its platform to optimise its services for its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $374m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company HQ
SoHo, New York, NY
Leadership
Oliver Kharra
(Co-Founder & Co-Founder)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder & Chief AI Officer)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 33 more jobs at Zocdoc