Business Operations Manager, Amazon

• Experience in program or project management
• First experiences made with smart home devices and access control systems
• Ability to define processes and workflows
• Understanding of technical dependencies
• Knowledge of wireless communication technologies
• Proficiency in Microsoft Office Suite
• Fluent written and verbal communication in English
• Strong bias for action
• Good communication skills to efficiently communicate with internal and external stakeholders

Desirable

• The Business Operations Manager will address and resolve customer technical support needs both remotely and in person. More broadly, the role will collaborate with cross-functional teams to support various initiatives intended to improve customer satisfaction
• To facilitate quality assurance, this person will support development teams in the completion of hardware and software validation testing. This role will contribute the following:
• Manage multiple external Install partners that will install Amazon Key devices in residential building
• Ensure Install Operations run smoothly, keeping an high bar in terms of install speed and install quality
• Define initiatives to improve install success and time to install
• Scout for new install partner and onboard them in the network, in order to increase our coverage and/or reduce costs and/or improve quality
• Execution of both remote and onsite trainings for targeted tech teams
• Compilation and delivery of test result datasets to relevant stakeholders
• Serve as expert resource for end user support workflows
• Support with on-site investigation when needed
• This role will require some travel