Senior Technical Account Manager, Incode Technologies
Identity verification and authentication platform
Be an early applicant
Identity verification and authentication platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To power a world of trust with one identity everywhere.
Role
Who you are
- Bachelor's degree, preferably in a STEM discipline
- 5+ years of experience in customer-facing technical roles supporting enterprise software solutions
- Experience as a Technical Account Manager, Solutions Engineer, Solutions Architect, Technical Consultant, Engagement Manager, Technical Lead, or a similar customer-facing technical role
- Strong understanding of enterprise software applications, integrations, APIs, and system architectures
- Experience with SQL, REST APIs, JSON, and troubleshooting complex technical environments
- Knowledge of information security concepts and highly regulated industries is strongly preferred
- Demonstrated ability to navigate ambiguity, take ownership, and drive outcomes with minimal guidance
- Strong bias for action with a willingness to proactively investigate problems, make informed decisions, and move initiatives forward in fast-paced environments
- Strong communication and presentation skills, with the ability to engage both technical and executive stakeholders
- Proven ability to manage multiple priorities while collaborating effectively across cross-functional teams
- Working knowledge of client-side web development technologies such as HTML, JavaScript, and CSS
- Working knowledge of enterprise networking concepts including TCP/IP, VPNs, SFTP, proxies, and firewalls
- Experience with identity verification (IDV), biometrics, fraud prevention, authentication, or adjacent technologies is strongly preferred
- Understanding of data privacy and regulatory frameworks such as GDPR, CCPA, BIPA, or similar
- Experience with Jira, Notion, Salesforce, Tableau, or similar platforms
- Familiarity with tools such as Postman, Grafana, Docker, Kubernetes, Git, GitHub, Snowflake, or related technologies is a plus
- Prior software development, implementation engineering, solution architecture, or technical consulting experience is a strong plus
- Additional languages such as Spanish, French, or Portuguese are a plus
What the job involves
- As a Technical Account Manager (TAM), you will serve as the primary technical advisor for some of Incode's most strategic customers
- You will combine strong technical expertise with relationship management skills to drive successful implementations, maximize product adoption, resolve complex technical challenges, and help customers achieve their business objectives
- This role requires a hands-on, customer-facing professional who thrives in complex environments, enjoys solving ambiguous problems, and can effectively bridge the gap between customers and internal teams including Product, Engineering, Sales, and Customer Success
- Serve as the primary technical point of contact for strategic customer accounts
- Lead customer implementations, integrations, configurations, and technical onboarding activities
- Build trusted relationships with customer stakeholders and provide ongoing technical guidance
- Assess implementation health, identify risks, and recommend optimization strategies
- Troubleshoot complex technical issues and coordinate cross-functional resolution efforts
- Conduct service reviews, technical presentations, and Quarterly Business Reviews (QBRs)
- Perform root cause analysis and communicate findings to both technical and business audiences
- Drive product adoption and identify opportunities for account growth and expansion
- Partner closely with Sales, Product, Engineering, and Customer Success teams to ensure customer success
- Advocate for customers internally and help shape solutions that meet their evolving business needs
Our take
Biometrics identification through facial recognition is becoming a standard feature in high-end smartphones, but it's often out of reach for more affordable devices. Traditional systems rely on human onboarding and manual processing, leading to long wait times and frustration.
Incode changes the game with its AI-powered facial recognition platform, offering fast, seamless identification through technology trained on millions of facial images. Its end-to-end omnichannel identity solutions cater to businesses in industries like finance, marketplaces, and hospitality.
What makes Incode's approach stand out is its focus on security and convenience - facial recognition is one of the most secure methods of authentication, and Incode ensures it works effortlessly across multiple platforms. The company also offers free apps for various uses, alongside custom biometric services for enterprises. As it continues to expand, it is committed to fueling growth and making secure, efficient identification more accessible to all.
Steph
Company Specialist at Welcome to the Jungle
Insights
54% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2021
$220m
SERIES B
Mar 2021
$25m
SERIES A
Total funding: $257.1m
Company benefits
- Meaningful Equity
- Flexible Working Hours & Workplace
- Open Vacation Policy
- Wellness Program
- International Travel Opportunities
- Additional benefit package according to location (401k, medical insurance, etc.)
Company HQ
Financial District, San Francisco, CA
Leadership
Ricardo Amper
(Founder & CEO)Experience as CEO of Grupo Amco and Managing Director of Brenntag Group. They obtained a bachelor's in Business from Instituto Tecnológico Autónomo de México.
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