Director of Product Management, ServiceNow
Conversational Interfaces
$207.3-362.7k
+ Variable/incentive compensation
Cloud-based digital workflows for enterprises
Posted today
Cloud-based digital workflows for enterprises
1001+ employees
Posted today
$207.3-362.7k
+ Variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 10+ years of experience in product management, engineering, or related fields, with at least 5 years leading teams in conversational AI, voice interfaces, or natural language technologies
- Proven success in delivering complex, customer-facing products at scale in enterprise or consumer technology environments
- Strong technical background with a deep understanding of AI/ML technologies, APIs, and platform development
- Strategic thinker with the ability to translate vision into actionable roadmaps and priorities
- Exceptional leadership and team management skills, with experience driving cross-functional alignment
- Excellent communication and presentation skills, capable of influencing executive stakeholders and technical teams alike
- Proficiency in analyzing market trends and competitive landscapes to guide product strategy
What the job involves
- In this role, you will spearhead the development and delivery of advanced conversational products, ensuring they align with business goals and customer needs
- As a cross-functional leader, you will work closely with engineering, product management, design, and stakeholders across the organization to create industry-leading conversational experiences
- Strategic Leadership:
- Define the vision and strategy for conversational interfaces aligned with ServiceNow’s mission and product portfolio
- Own the product roadmap, ensuring strategic prioritization of features and initiatives to maximize customer impact and business value
- Identify emerging trends in conversational AI, voice technologies, and natural language interfaces to inform product evolution
- Team and Stakeholder Collaboration:
- Lead and inspire cross-functional teams, fostering a culture of innovation, accountability, and excellence
- Work together with stakeholders, including customers, sales, marketing, and support, to gather insights and translate them into actionable product requirements
- Build partnerships with external vendors, industry experts, and academia to stay at the forefront of technological advancements
- Product Development and Delivery:
- Drive the end-to-end delivery of conversational products, ensuring high-quality releases on time and within scope
- Partner with engineering teams to define scalable, reliable, and secure architecture for conversational systems
- Oversee the design and implementation of user-centric conversational interfaces that enhance engagement and usability
- Performance Management and Metrics:
- Establish KPIs and metrics to track product performance, user adoption, and customer satisfaction
- Continuously iterate and improve conversational solutions based on data-driven insights and user feedback
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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