Partnerships & Community Lead, UpKeep
$165-180k
+ Equity + Annual Bonus
More information about location
Computerized maintenance management system software platform
Be an early applicant
Computerized maintenance management system software platform
101-200 employees
Be an early applicant
$165-180k
+ Equity + Annual Bonus
More information about location
101-200 employees
Company mission
To give facility management and maintenance teams the tools they need to increase productivity.
Role
Who you are
- Bachelor’s degree
- 7+ years of experience in partnerships, business development, community, or industry leadership roles
- 7+ Experience working in maintenance, reliability, and safety with an existing network of relationships
- Familiarity with B2B marketing, community marketing
- Deep understanding of the maintenance, reliability, and safety industry with an existing network of relationships
- Able to juggle multiple projects, manage deadlines and work collaboratively in a fast-paced, highly dynamic and increasingly global environment
- Rolling up your sleeves and making sure work reaches the finish line
- Strong presentation, communication, and networking skills — able to connect with executives, frontline teams, and industry influencers
- Proven track record of building partnerships that drive measurable business impact
- Experience hosting or producing content (podcasts, webinars, industry talks) is a strong plus
- Comfortable being a visible, public-facing representative of the brand
- Willingness to travel to events and partner meetings (30%+ travel)
- Receptive to change – is flexible. Seeks and adopts improved approaches and processes
- Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance
- Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary
- Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs
- Takes responsibility for own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn
- Communicates ideas – respectfully exchange information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives
- Works collaboratively – shares knowledge and information, fosters teamwork and contributes to a positive work environment where people want to come to work
- Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values
- Act as a good citizen of UpKeep
What the job involves
- We’re looking for a highly connected, industry-savvy leader to own our partnerships and community strategy in the maintenance, reliability, and safety industries
- This person will be the connector between UpKeep and the ecosystem of consultants, thought leaders, training organizations, and industry bodies
- They’ll expand our reach through strategic partnerships, run our flagship podcast, lead our referral program, build content and education that positions UpKeep as the category leader, and represent us at top industry events
- This is a high-visibility, externally-facing role — you’ll be the face of UpKeep in the community and a trusted partner to our network
- Identify, build, and manage strategic relationships with consultants, training companies, associations, technology partners, and other ecosystem players in maintenance, reliability, and safety
- Drive the strategy to identify, recruit and engage our customer advocates, manage applicants, and track member activities
- Grow and engage our network of industry professionals through events, webinars, LinkedIn engagement, and peer groups
- Develop and maintain positive working relationships with thought leaders and industry experts in the maintenance industry
- Host and produce our industry-leading podcast, sourcing guests, crafting conversations, and amplifying distribution
- Align the customer storytelling strategy across UpKeep Marketing including providing the business with transparency into all available customer stories created by Field Marketing, Brand Experience and beyond
- Own and scale our partner referral program to drive pipeline and revenue, ensuring consistent communication and engagement with partners
- Build and lead the platform event strategy, cadence, communication champions, and programs
- Facilitate internal and external communication before events and data management after events
- Represent UpKeep at conferences, trade shows, and industry gatherings, delivering presentations, moderating panels, and networking with key stakeholders
- Host monthly zoom meet and greets
- Collaborate with marketing to create high-value, educational content (guides, webinars, courses, toolkits) that positions UpKeep as the go-to thought leader in the space
- Work directly with industry experts to coordinate, schedule, promote, and host 2-4 community webinars/panels per week
- Curate, write, build, and send the weekly community newsletter containing upcoming events, giveaways, and announcements
- Bring back insights from the field to inform product strategy, GTM plans, and competitive positioning
- Provide input into business requirements to update marketing automation system capabilities, data needs and related processes to improve efficiencies and drive program results
Our take
For hundreds of thousands of repair workers, as well as facilities and operations managers, the task of making maintenance requests proves to be time-consuming and inefficient. UpKeep was designed so these critical workflow decisions can be made with data-driven insights and in real time, without mountains of note taking and paperwork.
For a monthly subscription fee, UpKeep's users can manage assets and inventory, track time and cost, implement preventative maintenance, and more, with two tiers of features plus a customizable business option to choose from. The platform serves companies across industries, from manufacturing and farming, to hospitality and fitness, and including global enterprises like Yamaha and Unilever. It keeps the sharing of all types of maintenance issues conveniently on one platform, in an easy to read user friendly interface.
In 2022, the company successfully patented its "UpKeep Edge" product, which leverages sensors and cellular gateways to deliver real-time data on operating environments. This achievement showcases that the company is at the forefront of innovation in its field, and is positioned well to continue bringing next-level products to its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2020
$36m
SERIES B
Mar 2018
$10m
SERIES A
Total funding: $48.9m
Company benefits
- Work from Home
- Stock Options
- Unlimited Vacations
- Medical, Mental, Dental, & Vision
- 401k Plan
- Paid Parental Leave
- Located in Westwood
- Dog Friendly Office
Company HQ
Westwood, Los Angeles, CA
Leadership
Ryan Chan
(CEO)Having studied at UCB, they worked as a Developer and Engineer for 3 years, before founding UpKeep as CEO in April 2016. They have been CEO since, alongside angel investing.
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