Support Engineer, Outsight
Plug & Play LiDAR-based software solutions
Be an early applicant
Plug & Play LiDAR-based software solutions
21-100 employees
Be an early applicant
21-100 employees
Company mission
To empower organizations across all industries to harness the power of 3D LiDAR data for effective monitoring of people, goods and vehicles.
Role
Who you are
- Strong troubleshooting and analytical skills, with hands-on experience investigating system and software issues
- Good understanding of system administration (Linux environments ), networking, and application debugging
- Experience with ticketing systems (e.g., Jira, Hubspot, Bugzilla)
- Familiarity with monitoring/logging tools (e.g., Grafana/ Prometheus/Loki, Zabbix, …) and ability to interpret technical logs
- Scripting skills in Bash and Python or similar
- Knowledge of SaaS environments, Kubernetes, APIs, and Cloud platforms (AWS, Azure, GCP) is an advantage
- Strong communication skills, with the ability to translate technical issues into language understandable by non-technical users
- Exceptional organizational skills, with a strong ability to manage priorities and follow up on multiple tickets simultaneously
- Customer-centric mindset with a commitment to delivering a high-quality support experience
- Proactive attitude towards problem-solving and continuous improvement
- Team player who thrives in a collaborative and fast-paced start-up environment
- Curious, self-motivated, and eager to learn new technologies and methodologies
What the job involves
- We are looking for a Support Level 2 Engineer to join our dynamic and growing team
- In this role, you will serve as the bridge between our Customer Support Team and our Technical Teams, providing advanced troubleshooting and solutions for customer-reported issues
- You will play a critical role in system issue investigation, ticket management, and the creation of a customer-oriented Knowledge Base
- Act as the escalation point for complex customer issues raised by the Customer Support Team
- Investigate and diagnose system and software issues using logs, monitoring tools, and internal systems
- Ensure timely and detailed follow-up on support tickets, maintaining high standards of communication with both customers and internal teams
- Collaborate closely with Product, Engineering, and Delivery teams to drive issues to resolution
- Create, maintain, and continuously improve a customer-focused Knowledge Base with clear, actionable content
- Analyze recurring issues to identify root causes and suggest product or process improvements
- Animate regular support reviews and contribute to post-incident analyses
Our take
Outsight has combined the software assets of its parent company Dibotics with 3D sensor technology to create a LiDAR pre-processor designed to help make smarter, safer vehicles, and add spatial AI to buildings like stores and airports. Importantly, however, Outsight’s business model is focused on providing a simpler plug-and-play LiDAR solution, to close the gap between LiDAR early adopters and the mainstream market.
Helping more companies easily tap into LiDAR’s full situational awareness capabilities in our growing network of interconnected, smart environments is likely to prove a winning strategy for Outsight going forward. Outsight has already proven attractive to international clients across a number of highly lucrative fields including industrial automation, driverless cars, and drones.
Outsight has carved out a niche for itself, attracting a solid client base as the industry embraces new technologies. In a significant development, the company was acquired by Billups, a leading NYC-based OOH managed services agency, in a deal that expanded Billups' global presence to 16 countries. This acquisition strengthens Outsight's industrial edge and cloud application offerings, opening up exciting new opportunities for growth nad innovation within the company.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Oct 2022
$25m
EARLY VC
May 2020
$2.8m
GRANT
Total funding: $47.8m
Company HQ
Notre-Dame-des-Champs, Paris, France
Leadership
Cédric Hutchings
(CEO)Previously a Marketing Director at Thomson Advanced Products, and a VP for Digital Health at Nokia Tech, who also co-founded Withings.
Raul Bravo
(President)Previously President and Co-founder of BALYO until its IPO in 2017; they also co-founded Outsight's parent company Dibotics.
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