Enrollment Manager, Virta Health
$72.3-85k
Diabetes reversal treatment
Open for applications
Diabetes reversal treatment
501-1000 employees
Open for applications
$72.3-85k
501-1000 employees
Company mission
To reverse diabetes and obesity in one billion people.
Role
Who you are
- You should be able to provide empathy and clarity in equal measure, giving tough feedback when necessary but striving to support teammates in whatever way works best for the individual in order to achieve the larger team goal
- At least 3 years of front-line management experience (preferably in healthtech)
- Experience in performance management
- Experience in customer service, admissions, enrollment, or consultative sales roles
- Demonstrated ability to build trust with and positively influence direct reports
- An ability to use both qualitative and data-driven insights to improve team performance
- Experience working autonomously and using best judgment in a fast pace environment
- Excellent written and spoken communication
- Facility with Google Apps; i.e., Gmail, Docs and Sheets
- Ability to analyze data in looker
- Basic understanding of jira ticketing system
What the job involves
- As an Enrollment Manager, you'll be an important front-line leader of people who is not afraid to roll up your sleeves to do the job whenever necessary, while focusing the vast majority of your time on understanding, elevating, and optimizing the performance of your team
- Accountable for the performance and day to day management of a team of 8-12+ enrollment advisors, who are responsible for maximizing enrollments while providing an exceptional applicant experience as prospective members learn about Virta, complete required enrollment steps, and embark on their metabolic reversal journey
- Constantly seek ways to improve your team's Enrollment Conversion Rate, and Members Under Management, company OKRs
- Coach and develop teammates to provide exceptional service while quickly assessing and improving applicants' levels of knowledge and readiness
- Regularly audit calls and provide clear, actionable feedback to teammates
- Regularly audit chat threads and enrollment queues to assess performance and provide coaching as needed
- Lead pod/team meetings to share learnings and nurture a culture of support and teamwork
- Cultivate Enrollment Advisor motivation and find ways to foster ongoing career development
- Engage with our technology systems to efficiently manage team capacity, output, and qualitative/quantitative performance
- Handle technical escalations from teammates (eligibility or other blockers) in a timely manner
- Cover for teammates out of office for sickness, vacation, etc
- Partner with Senior Managers and cross functional partners to drive critical business initiatives
- Answer teammate questions in EA Slack Channels
- Lead by example when it comes to applicant interactions, team and cross-functional communications, etc
Application process
- Deadline to Apply: 9 September 2024 at 08:00 BST
Our take
Much of the care for type 2 diabetes has been based on control and prevention, rather than a direct reversal of the issue. Virta Health is changing that, providing patients with personalized treatment plans, virtual monitoring and patient care.
Instead of depending upon medication, which often needs to be increased over time, the company is tackling the problem at its root and taking a fundamentally different approach that is better for the patient, and more economical for insurers. Among enrolled patients in its clinical trial at one year, 60% achieved diabetes reversal.
While platforms like Vida Health also serve similar markets, the large number of prediabetic (88M) and diabetic (30M) Americans presents a significant opportunity for growth. Along with its significant funding round in 2021 fueling its efforts to expand the reach of its telehealth-powered diabetes reversal treatment. Positioning the company for widespread adoption and continued success in addressing this critical healthcare challenge.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Apr 2021
$133m
SERIES E
Dec 2020
$65m
SERIES D
Total funding: $373m
Company benefits
- Remote-first work environment with ability to work from home
- Flexible work hours & time off policy
- Virta pays 99% of all employee health insurance premiums, and 75% for all dependents
- Up to 16 weeks paid parental leave
- Enroll in the Virta treatment for free and give a discount to friends and family
- Internet, home office, learning & development stipends
- Employee Resource Groups like Parents of Virta, Ladies of Virta, and Virtans for DEI
- 401K and ROTH contribution opportunities
Company values
- People first - We take care of ourselves, our peers, and our patients equally
- Ownership - We empower our employees to do work that matters, and give our people autonomy to do their best work
- Impact - We focus on the important small steps to create the greatest positive impact. We prioritize impact over busy work
- No ego - We believe everyone has something to teach, and everyone has something to learn
- Transparency - Trust and empowerment are promoted through open access to information. We have integrity in everything we do
- Evidence-based - We follow the evidence, and prioritize data and science over seniority and dogma
- Risk taking & rapid iteration - We test, learn and repeat quickly: a failed test is a chance to learn. Progress is never sacrificed for perfection
Company HQ
Civic Center, Denver, CO
Articles
Leadership
Sami Inkinen
(Co-Founder & CEO)Worked on Microsoft’s strategy team for MS Office, and as a consultant for McKinsey & Company within the software, telecommunications, and government sectors. Co-founder of online real estate marketplace Trulia, serving as its COO until its IPO and eventual sale to Zillow Group.
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