IT Documentation Specialist, Okta
$68-102k
Offers equity (where applicable) and bonus
Management platform securing resources from cloud to ground
Be an early applicant
Management platform securing resources from cloud to ground
1001+ employees
Be an early applicant
$68-102k
Offers equity (where applicable) and bonus
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Ability to understand and explain complex technical concepts clearly and concisely
- Experience with documentation tools and content management systems (e.g., Confluence, SharePoint, Zendesk Guide, ServiceNow Knowledge Management)
- Ability to work independently and as part of a global team
- Strong organizational and time management skills
What the job involves
- As a Documentation Specialist, you will play a vital role in creating, organizing, and maintaining clear, concise, and accurate documentation for our global IT support team and end-users they support
- You will be responsible for transforming technical information into easily understandable guides, procedures, and knowledge articles
- Your meticulous attention to detail and ability to collaborate effectively with various technical teams will be crucial in ensuring our support processes are efficient and our knowledge base is comprehensive and up-to-date
- Create and Maintain Documentation: Develop and revise a wide range of technical documentation, including troubleshooting guides, how-to articles, standard operating procedures (SOPs), training materials, and knowledge base articles
- Information Gathering: Collaborate with engineering teams, system administrators, and project managers to gather accurate and up-to-date information about systems, processes, and solutions
- Content Organization and Structure: Design and implement logical structures for documentation repositories, ensuring ease of navigation and searchability for support agents and end-users
- Writing and Editing: Write clearly, concisely, and accurately, adhering to established style guides and ensuring consistency across all documentation. Edit and proofread content for grammar, spelling, and technical accuracy
- Visual Aids: Incorporate diagrams, screenshots, and other visual aids to enhance understanding and clarity of documentation
- Version Control: Manage and track revisions to documentation, ensuring that the latest information is always readily available
- Documentation Review: Establish and manage a process for regular review and updates of existing documentation to maintain accuracy and relevance
- Training Support: Assist in the development of training materials for new support agents and contribute to ongoing knowledge sharing initiatives
- Tools and Technologies: Utilize and become proficient in documentation tools, knowledge base platforms, and content management systems. Experience or certification in AI prompt creation and use of relevant AI tools for content creation
- Identify Documentation Needs: Proactively identify areas where new or updated documentation is required based on support trends, new deployments, and feedback from the support team
- Engineering Teams: Work closely with engineers to understand new features, system changes, and technical details required for support documentation. You will translate complex technical information into user-friendly content
- System Administrators: Collaborate with system administrators to document infrastructure configurations, maintenance procedures, and troubleshooting steps related to system operations
- Project Managers: Partner with project managers to ensure that necessary support documentation is created and delivered as part of new project rollouts and system implementations
- Peers (Knowledge Administrator): Collaborate with the Knowledge Administrator to ensure consistency between documentation and the overall knowledge base strategy, contributing to tagging, categorization, and accessibility of information. You will work together to identify knowledge gaps and prioritize content creation
- Support Agents: Regularly interact with support agents to gather feedback on existing documentation, identify areas for improvement, and understand their documentation needs to optimize their efficiency
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. They aim to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company HQ
The East Cut, San Francisco, CA
Leadership
Todd McKinnon
(CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
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