Customer Success Manager, Bland

• You have a minimum of 2+ years of work experience in customer success, sales engineering, software engineering, or a similar position
• You have experience with AI/ML applications, and are comfortable with prompt engineering
• You have a minimum of 1+ years in a customer facing engineering role, ideally in enterprise settings
• You are obsessed with ensuring customers are successful
• You pay attention to small details and enjoy collaborating cross-functionally on a small team
• You are fairly comfortable working full-stack, from building React components to developing APIs to integrating with third party services
• You are comfortable working outside the typical 9-5 hours, this position will involve being available at odd hours

Desirable

• As a Customer Success Manager at Bland, your primary responsibility will be ensuring the success of our enterprise customers as they go live with their AI phone agents
• You will help with prompting, integrations, and directly with customers to find out what they need in order to succeed
• This is a hands on, customer facing role. We are a start-up, and we need people who understand what that means
• Onboard enterprise customers, helping with initial prompting, integrations, and set-up
• Weekly check-in calls with project leaders, weekly workshops with engineers
• Anything the customer needs, we make happen, your job is to make sure that happens every day
• Work closely with our engineering and sales teams to better understand our customers needs and how we can ensure their success
• Build conversational pathways for and with our customers
• Spend time on customer calls, providing support to sales