Senior Manager of Delivery Operations, Multiverse
12 Month Fixed-Term Contract
£70-80k
More information about location
1-5 days a week in office ( Paddington, London)
Upskilling platform for AI and Tech adoption
Open for applications
Upskilling platform for AI and Tech adoption
501-1000 employees
Open for applications
£70-80k
More information about location
1-5 days a week in office ( Paddington, London)
501-1000 employees
Company mission
To provide equitable access to economic opportunity, for everyone.
Role
Who you are
- We are looking for an exceptional people leader with a passion for building teams and processes for high-impact results
- 7+ years of related experience
- 3+ years in a managing other managers
- P&L ownership experience; preferred exposure to P&L above $10m annual revenue
- Demonstrated ability to drive operational excellence and achieve financial targets
- Proven track record of leading high-performing teams and driving operational excellence
- Strong analytical skills with the ability to leverage data for decision-making and continuous improvement
- Cross-functional collaboration experience
- Excellent strategic thinking and planning skills, with the ability to anticipate future needs
- Effective communication and leadership skills, with a demonstrated ability to inspire and motivate teams
- Ability to navigate a dynamic and fast-paced work environment
- Preferred exposure to tech marketplace, education or high growth start-up
What the job involves
- Please note that this role is a 12-month maternity cover fixed-term contract
- The Senior Manager, Delivery Operations plays a pivotal role in optimising daily operations and contributing to the strategic vision set by the program Director (this specific role will report to the Director of Data & Insights for Business Decisions, and lead business operations for 2,500+ apprentices active on that program today)
- Their primary focus will be on ensuring seamless execution, fostering team growth, and driving operational excellence
- They will be responsible for building and managing a team of managers and individual contributors (coaches), and driving the financial and operational success of their business
- As the key leader, you will be responsible for organizing and ensuring the efficient delivery of learning to produce successful apprentice outcomes, ultimately driving value for their careers and the companies they represent
- Oversee the end-to-end experience of assigned operations, ensuring quality, outcomes, and revenue targets are met
- Lead and develop a high-performing team of managers and individual contributors, including recruitment, training, and performance management
- Implement and maintain consistent quality standards across the team, measured through performance metrics
- Utilize data-driven insights to prioritize and drive continuous improvement within your team
- Collaborate with GTM and customer success teams to proactively support client expansion opportunities and address client feedback
- Work closely with Learning and Tech teams to provide feedback on content and programme requirements, ensuring operational readiness
- Stay informed about the broader business landscape, providing relevant feedback and strategies to the organization
- Set team strategy, anticipating planning needs and ensuring team members are well-prepared for success
- Champion continuous improvement and change initiatives, ensuring effective communication and feedback to the team
- Take ownership of 1-2 strategic projects and sponsor projects led by reports each quarter to positively impact the entire Delivery organization
- Assume responsibility as the P&L owner for all revenue and costs under the managed programmes and apprentices
- Team members are successful (e.g., today measured by business KPI achievement)
- Team members are highly engaged, as measured by employee survey results
- Revenue drivers meet targets, including pass rates & apprentice retention
- Operational metrics meet target, and are constantly improving on a QoQ and YoY basis
- Peer feedback and 360 reviews from primary, pre-identified cross functional stakeholder(s)
- Both objective and subjective (self assessed) accomplishment of individual and team’s overall OKR success or failure
Salary benchmarks
Our take
In today's tech-driven workplace, skills like digital marketing, software engineering, product design, and data analysis are pivotal. Traditional pathways to acquiring these skills are evolving, with coding schools like Makers Academy challenging the necessity of a formal Computer Science degree.
Recognizing the need for inclusive pathways, apprenticeships have gained prominence, spurred by government mandates like the 2016 levy. Multiverse (formerly WhiteHat) exemplifies this shift, offering opportunities for all to reskill and thrive in the tech industry.
Embracing a mission of accessibility and innovation, Multiverse's recent strategic moves, including acquiring Californian AI firm, Searchlight and attracting top-tier talent, underscores its commitment to excellence. Partnering with industry giants like Google and Facebook, Multiverse is driving transformative change, democratizing access to tech education.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
70 people
Gary, Chief Learning Officer
Our mission
Unlocking economic opportunity and potential for individuals and orgs by closing skill gaps through measured, applied, guided and equitable learning.Company
Employee endorsements
Opportunities to learn
"Whether that's the content in the course you are teaching of which you're developing a deeper understanding, weekly CPD (continuous professional..."
Funding (last 2 of 5 rounds)
Jun 2022
$220m
SERIES D
Sep 2021
$130m
SERIES C
Total funding: $414m
Company benefits
- Quarterly M-Powered Days to refresh and recharge
- End of Year Company Shut Down
- A focus on wellbeing with access to Spill therapy support, an Employee Assistance Programme and an internal Wellbeing working group.
- 45 days of work from abroad per year
- Free access to Wellhub's Starter, Basic and Bronze plans (free gym + more)
- 27 days holiday, plus 1 life event day and 2 volunteer days
- Full Medical Insurance coverage through Bupa, and your medical history is disregarded.
- Life Insurance coverage through AIG. This benefit pays out 3x your base salary to your beneficiaries.
- Our Cycle to Work scheme enables bike ownership with up to 42% savings
- Tech scheme: you can purchase new electronics, including accessories, up to £1,000, and spread the cost through 12 interest-free monthly repayments.
- Workplace Nursery benefit is provided by Enjoy Benefits and is there to help employees with the cost of childcare at a nursery setting.
Company values
- We believe in equality of opportunity
- We treat others as we want to be treated
- We adopt an owner mentality
- Development is at our core
- We make decisions based on facts and logic
- We don’t take ourselves too seriously
Company HQ
Paddington, London, UK
Articles
Leadership
Euan Blair
(CEO)Prior to founding Multiverse, Euan was the UK CEO of Sarina Russo Group, an employment and training provider with more than 1,500 staff worldwide and a turnover exceeding £100 million.
People progressing
Peppa is VP of Go-To-Market, UK&I. She joined Multiverse as an Account Executive in the Go To Market Team and was promoted to Regional Director within 7 months, then progressed to Area Vice President.
People breakdown
13%
11%
6%
68%
2%
Asian
Black or African American
Multiracial / Multiethnic
White
Unknown
Last updated on 10 September 2024
Diversity, Equity & Inclusion at Multiverse
Serena Vaughan (Career Mobility Lead)
- We want to be a leader in Diversity, Equity & Inclusion (DEI), so we’re working hard to drive the change we want to see in the world, inside Multiverse.
- Everything we do in the DEI space is undertaken with the goal of being representative of the geographies in which we operate – and our apprentice community. Gender diversity has been a long-term challenge for the tech world. We're proud that 55% of our UK Team identify as women, this increases to 64% of our Global Leadership Team (director level and above). We're also proud of our thriving LGBTQQIAAP community, comprising 11% of our UK Team.
- We're committed to improving the diversity of our workforce, at all levels. We continue to invest in early talent through our in-house apprenticeship scheme – something we know is a fantastic route into our organization for exceptional talent from a diversity of backgrounds.
- Last year we identified improving the diversity of our Global Leadership Team (director level+) internally as an area of focus. Steps that we took included introducing robust DEI monitoring processes, rolling out Inclusive Recruitment Training to all staff involved in the hiring, and launching our first internal, Global Leadership Accelerator program.
- We’re proud that in the last 12 months, the representation of colleagues from ethnic minority backgrounds at director+ levels, globally, has increased from 6% to 19%. This is good progress but we still have work to do and are committed to building a leadership team that is representative of our colleagues and of the communities we serve.
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