Restaurant Account Manager, Sharebite

• You should excel in an "all hands on deck" environment, be comfortable operating in live operations, love solving problems, be able to thrive in a startup culture and above all be passionate about the restaurant space
• Proven Track Record - minimum 1-3 years experience, ideally in an account management or client service-related role
• Personable & Professional - you're articulate, straightforward & engaging. You have a service mindset and enjoy helping to solve customer problems
• Handle the Big Picture and the Small Details - you have a keen focus on the little things that matter to our customers and partners and an eye to the big picture looking to create new ways to add to existing partnerships
• Exceptional Communicator - you are the voice of Sharebite for our restaurant partners, you communicate effectively both externally (with restaurant owners & management) as well as internally (with your teammates and other key stakeholders)
• Collaborative Team Player - you value working hard and supporting your team, you take pride in doing an exceptional job and you’re the first to high-five a teammate when they do too
• Organized Efficiency - you have no problem managing several tasks and tend to have high “bandwidth” to take on multiple responsibilities, you’re comfortable with ambiguity and working in a rapidly evolving environment
• Startup Hustle and Energy. Take ownership of Sharebite growth, do whatever it takes to get the job done, delight our restaurant partners

Desirable

• Sharebite is looking for a sharp, highly motivated individual to join our Restaurant Operations Team
• As a Restaurant Account Manager you will be responsible for building strong, mutually beneficial partnerships with your own portfolio of restaurant accounts
• This person needs to anticipate how restaurant decisions are made, persistently explore and uncover the needs of our restaurant partners and understand how Sharebite can positively impact their business
• Be the go-to person for your account portfolio, proactively identifying risks, identifying opportunities for growth, and work cross functionally to expand and support your accounts
• Drive forward operational improvement with your restaurant partners to ensure that together we are delivering the best experience to Sharebite users
• Bring your analytical A-game. You’ll be analyzing portfolio KPIs to understand trends, provide actionable insights, and track the productivity and success of initiatives
• Work collaboratively with the Restaurant Sales, Growth Partnerships, Logistics & Customer Success teams to provide post-sales data/feedback and help optimize operations & strategy
• Own the end-to-end process for building restaurant rotations, balancing variety, client preferences, performance, and operational constraints
• Act as an ambassador for the Sharebite mission, brand, and product