Solutions Engineer, Middesk

• Experience: 5+ years in a Solution Engineering or similar technical role, ideally in SaaS or B2B technology, with a background in financial services, banking, or fintech
• Regulatory Knowledge: Deep understanding of KYB, KYC, AML, CDD regulations and U.S. compliance standards; experience designing solutions that support regulatory needs
• Technical Expertise: Expertise in API-based solutions, application stacks, and infrastructure relevant to financial institutions
• Proficiency with Python, SQL, JSON files, Webhooks, and API integration, along with hands-on experience in cloud platforms (AWS, Azure) and automation tools to optimize workflows
• Sales Lifecycle Expertise: Demonstrated ability to support end-to-end sales, from initial discovery to implementation, delivering solutions that meet customer objectives and exceed expectations
• Strategic Communication: Skilled in building relationships and communicating value across technical and executive teams, advocating for customer success at every stage
• Adaptability & Initiative: Comfort in a dynamic, early-stage GTM environment with a proactive approach to problem-solving and learning
• Value Selling: Proven experience in value-based selling, not only scoping and addressing customer needs but understanding and articulating the broader business impact

Desirable

• As a Solution Engineer at Middesk, you will be the trusted advisor to top U.S. banks and fintechs, helping them navigate complex regulatory and risk challenges
• By understanding each client’s unique use cases—such as KYB, KYC, AML, and third-party risk management—you will design and implement tailored solutions that showcase Middesk’s value
• You’ll work across the full sales lifecycle, partnering with Account Executives and Managers to deliver an optimal experience from technical discovery to deployment, ensuring projected ROI and an accelerated time-to-value
• Beyond direct client impact, your expertise will influence Middesk’s product direction as you collaborate with cross-functional teams to shape our roadmap and GTM strategies
• Reporting to the Solutions Engineering Manager, you’ll work closely with Product, Marketing, and Sales teams to drive revenue growth and enhance our customer experience
• Solution Development: Design custom solutions that integrate seamlessly with client systems and compliance frameworks, addressing critical challenges like fraud detection, regulatory compliance, and risk management
• Revenue Growth: Drive revenue by securing new logos and identifying expansion opportunities within existing accounts, collaborating with Sales to deepen Middesk’s impact across customer organizations
• Client Engagement: Partner with Account Executives and Managers to lead discovery and solution presentations, establishing credibility and building trust with executive-level stakeholders
• Deployment & Execution: Create and execute deployment plans that align with customer expectations, ensuring fast and effective implementation for maximum ROI
• Customer Advocacy: Build and maintain strong customer relationships, providing insights and feedback to influence Middesk’s product roadmap and advocating for client needs
• Foundational Ownership: As the first Solutions team hire in a rapidly growing Series B company, take ownership in building and refining team processes, contributing to Middesk’s ambitious growth with an entrepreneurial, early-stage mindset