Customer Success Manager, BuildOps
Commercial Named
$76-95k
+ Annual bonus opportunity + equity grant. Salary shown for LA. For Toronto: $66,000-$83,000k
More information about location
Management software for commercial contractors
Job no longer available
Management software for commercial contractors
501-1000 employees
Job no longer available
$76-95k
+ Annual bonus opportunity + equity grant. Salary shown for LA. For Toronto: $66,000-$83,000k
More information about location
501-1000 employees
Company mission
To build the system that helps commercial contractors shape the future of the trades.
Role
Who you are
- While prior account management experience and/or familiarity with the commercial contractor industry is highly valued, the ideal candidate is someone who works hard, demonstrates strong analytical thinking, and is willing to go above and beyond to help customers succeed on our platform
- Willingness to work during EST business hours is a pre-requisite
- Extraordinary people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
- Excellent written and verbal communication skills
- Highly organized with impeccable attention to detail
- Thirst for knowledge and willingness to learn
- Strong product instincts with the ability to document issues concisely
- Ability to thrive within a collaborative team environment and understands that we succeed or fail together
- Capable of efficiently learning and using complex software as well as teaching all aspects of that software to others
- An efficient and effective problem-solver with strong critical thinking skills and troubleshooting abilities
- Intelligent, self-motivated, quick thinking, and fast learning
- Demonstrated ability to succeed in a challenging, fast-paced environment
- B.A. or B.S. degree from a top university
- Willing to work during EST business hours
- Prior knowledge or ability to quickly learn Accounting ERP systems like Quickbooks Online/Enterprise, Sage 300 CRE/Intacct, Viewpoint Vista/Spectrum preferred
- We have customers across the US and Canada, so our top candidates will be ready, willing, and able to travel and assist with our legendary customer implementations. Travel frequency will depend on the account
What the job involves
- As our Customer Success Manager, you will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company
- Assist customers with all aspects of our software through phone, email, and Zoom screen-sharing sessions, with a primary focus on customer success, support, and satisfaction
- Become a BuildOps product expert and help both customers and co-workers succeed by identifying creative solutions to unique workflow requirements
- Utilize support tools such as Monday.com, JIRA Service Desk, UserGuiding, and OpenPhone to efficiently handle customer cases and track personal performance
- Collaborate as part of a tight-knit team, working together to provide superior technical support while maintaining a positive environment
- Troubleshoot and submit bugs to our developers acting as the primary driver from bug ticket creation through resolution
- Champion customer needs internally by providing feedback and escalating requirements, ensuring that they receive the attention they deserve
- Travel on-site to our customers’ office locations in order to assist with their initial BuildOps implementations
Our take
BuildOps offers a tailored management software platform catering to the real estate sector, allowing its clientele to enhance cash flow and profit margins. Through its all-in-one invoicing and billing workflow, coupled with a robust financial reporting platform, BuildOps equips customers with the tools needed for streamlined operations.
The company's strategic focus on subcontractors within the construction and real estate industry sets it apart in a market where many management platforms struggle to integrate diverse functionalities. Unlike its competitors, BuildOps has mastered the all-in-one approach, mitigating miscommunication and confusion often stemming from disparate silos of information.
In a landscape worth billions, BuildOps has swiftly carved out a niche, positioning itself for significant growth in the years to come. In 2025, it secured new funding and cemented its status as a unicorn. This is a sure sign of investors' confidence in the company's vision and its potential to revolutionize management software for the modern commercial contractor.
Freddie
Company Specialist at Welcome to the Jungle
Insights
50% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2025
$127m
SERIES C
May 2023
$50m
EARLY VC
Total funding: $225.8m
Company benefits
- Financial: Competitive base salary. Generous equity options. Performance bonuses for 95%+ employees. Bi- annual performance & compensation reviews. RRSP & 401k employee contribution plan.
- Health & Family: Health/dental/vision insurance as of Day 1. Paid parental leave. Life insurance + disability insurance. Employee Family Assistance Program (EAP).
- Other Perks: Flexible PTO. Home-office allowance. Hybrid flexibility. Access to awesome office spaces (in L A , Toronto, and Raleigh). Team retreats & off- sites.
Company HQ
Santa Monica, CA
Leadership
Alok Chanani
(Co-Founder & CEO)Previously a Board Member at Wharton Angel Network, CEO at USA Commercial and Summer Associate at the Bernstein Companies.
Steve Chew
(CSO)Currently Community Lead at StartX. Previously Co-Founder and CEO at Swerv and Vice President of Marketing at Fundly.
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