Account Manager, Ada
CA$160-190k
OTE
+ Stock option plan
Chatbot AI customer experience solution
Be an early applicant
Chatbot AI customer experience solution
201-500 employees
Be an early applicant
CA$160-190k
OTE
+ Stock option plan
201-500 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- 2+ years experience as an Account Manager, Account Executive, or commercially focused Customer Success Manager in a B2B company and/or SaaS start-up
- You’ve managed a portfolio of client accounts in excess of $2.5M
- Strong track record of meeting sales objectives such as quota and productivity requirements
- You excel in negotiating win-win outcomes and have a track record of meeting and exceeding quotas of $700K+
- You understand sales forecasting and have actively managed a revenue forecast
- You've got a history of exceeding client expectations by understanding client ROI, spotting opportunities for new. solutions, retaining clients, and driving high organic growth
- You have a reputation for being an individual that provides world-class customer service
- You can gracefully translate client requests for internal cross-functional teams
- You have experience working within SaaS platforms, CRMs, forecasting tools, and are experienced in GSuite and/or MS Office Suite of software apps
What the job involves
- The Account Manager will be responsible for building positive relationships with executive-level decision-makers across their portfolio of customers
- The new team member will directly impact Ada’s growth through rapidly expanding their accounts, establishing new relationships, uncovering new opportunities, and positioning Ada’s products to successfully drive business outcomes and value for their customers
- Personally create new leads from prospecting efforts and thoroughly qualify leads & sales opportunities
- Ensure relationships with key decision-makers for accounts are continuously developed and relationships are strengthened and grown
- Strategize, negotiate & close business: Identify and close sales opportunities with your clients, such as contract renewals, cross-sells, and up-sells
- Accurately forecast sales opportunities via pipeline reports in Salesforce and Clari
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company values
- Authenticity
- Courage
- Empathy
- Simplicity
Company HQ
Wellington Place, Toronto, ON
Articles
Leadership
Mike Murchison
(CEO)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer & Developer)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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