Biotech Customer Support Specialist, Histowiz
$45-60k
5+ days a week in office (Long Island City, New York)
Automated histopathology for researchers
Be an early applicant
Automated histopathology for researchers
21-100 employees
Be an early applicant
$45-60k
5+ days a week in office (Long Island City, New York)
21-100 employees
Company mission
To fight cancer cooperatively instead of individually by connecting scientists and pathologists for online collaboration.
Role
Who you are
- BA or BS in a scientific or communications-related field
- Experience in a customer service, customer success, technical support or similar role
- Excellent computer and technology proficiency
- Excellent communication skills and work well under pressure
- Experience in a CRO or biotech company is desirable
- Experience working in a startup is a plus
What the job involves
- Provide technical assistance and assist with navigation of the company's platform
- Work directly with clients to effectively manage their needs and preferences
- Communicate via telephone and email to address customer issues
- Obtain and process all client information and transactions
- Qualifying leads and directing them to the appropriate department
- Answer client questions or concerns in a timely, informative, and professional manner
- Calmly handle customer complaints and work to find solutions
- Seek assistance and report major problems to upper management
- Compile and update necessary documents, contracts, etc
- Perform basic administrative and clerical duties as necessary
- Exhibit expert knowledge regarding the products and services offered
- Work according to set standards and operating procedure
- Train clients on newly released platform features
Our take
Biomedical researchers face a daunting hurdle in the form of disjointed and inaccessible visual databases housing tissue specimens. The fragmented nature of these data repositories hinders their progress, making it difficult to draw meaningful insights and conclusions from the wealth of information locked within.
In response to this pressing challenge, HistoWiz has embarked on a mission to bridge these gaps. Its approach involves the fusion of cutting-edge automated histology technology with the world's extensive preclinical pathology database. By doing so, the company not only simplifies and streamlines histopathology procedures but also ensures that researchers have access to a comprehensive, unified resource that facilitates their vital work.
This integration of data and technology holds the promise in accelerating breakthroughs in the biomedical field.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 6 rounds)
Oct 2021
$32m
SERIES A
Feb 2018
$2.8m
SEED
Total funding: $36.6m
Company benefits
- 100% coverage on employee health, vision, and dental insurance, partial coverage for family
- Memberships to TeleDoc and TalkSpace (one year)
- Parental leave
- NY Commuter benefits
- Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
- Retirement planning (401k)
- Onsite gym membership and commuter showers
- Team building events outside the office
Company HQ
Prospect Lefferts Gardens, NY
Articles
Leadership
Ke Cheng
(Founder)Received their Ph.D. in the laboratory of Pier Paolo Pandolfi at Harvard Medical School and led a team of investigators to publish papers in journals including Nature and Blood. Also worked as a Scientist at the Swiss Institute for Experimental Cancer Research.
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