Content Designer, Stripe

• 5+ years of experience working as a content designer, UX writer, or content strategist
• Embraces the highly technical nature of Stripe and our products, and translates complex concepts into clear, intuitive language
• Comfortable designing content across surfaces and channels, including web, email, and product interfaces
• Thinks in systems and is comfortable driving large-scale information architecture projects
• Writes using best practices for inclusivity and accessibility to reach users worldwide

Desirable

• You’ll join Stripe’s Optimized Checkout Suite product team, which gives businesses a set of prebuilt checkout surfaces that are optimized for conversion as they expand to new geographies, customer segments, and business models
• OCS helps businesses build checkout flows that match their stage and scale, spending minimal time on payment integration so they can focus on their customers and product
• Our core value is abstracting complexity so users can rely on Stripe to be the expert on all things checkout: conversion-optimized UI, dynamic presentation of payment methods, localization, and currency conversion, to name a few
• You might call yourself a UX writer, content strategist, information architect, or another title
• In this role, you’ll shape the strategic direction of high-impact projects, in addition to crafting elegant interface copy that distills complex concepts into clear, actionable language
• Content designers at Stripe are empowered to dive deeply into a problem space, pairing closely with product designers as equal partners in the product development process
• Day to day, you’ll work with small, iterative cross-functional teams while enjoying the camaraderie and support of a centralized Content Design team
• Collaborate with designers, researchers, product managers, risk strategists, and engineers to deliver end-to-end experiences that guide users to build high-quality integrations
• Lead content discovery and planning, ensuring the right activities are prioritized to uncover users’ content needs
• Deliver recommendations and solutions to a diverse set of partners and stakeholders, including audit findings, concept models, content requirements, etc
• Shape (and scribe) interaction flows, navigation schemes, and other microcopy
• Facilitate content critiques and workshops, advise partners on content execution, and create tools and templates to enable others to create their own great content
• Create, maintain, and implement style guides and shared nomenclature across Stripe