Support Specialist, Replit

• Knowledge of Zendesk’s ticketing system
• Experience in Customer Support
• Knowledge of Stripe
• Tools + Tech Stack for this role: Zendesk, Stripe, Slack, Orb

Desirable

• As a Support Specialist you are at the forefront of helping those developers create
• On a given day, you’ll help folks with all sorts of things, ranging from billing and account questions to general Replit usage questions
• You will help bubble up what is important to Replit’s engineering and Product teams, and what needs improvement to your own team
• We use tools like Zendesk, Linear, Slack, Stripe, Orb, and Replit itself to get the job done
• You will work on a small team of other support specialists and engineers from around the world
• The role reports to the Head of Support
• Work directly with Replit customers via support tickets to solve account, billing, and product issues
• Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit
• Directly contribute to the Support Knowledge Base
• Look for, lead, and ship improvements to how the support team operates
• Help on-board new members of the support team