Customer Success Manager, n8n

• Ou have at least 3 years of experience as a customer success
• You’ve worked in a high-growth, B2B SaaS environment and understand the fast-paced nature of scale-ups
• You spot improvements to processes, always thinking of how to improve, scale, and automate them
• You’re comfortable learning and using complex technical products
• You don’t wait for problems to arise—you act early, identifying opportunities to add value
• You love working cross-functionally and thrive in an environment of collaboration
• You have experience working with companies of a similar size to n8n’s customers base (broadly 100-1000+ employees)

Desirable

• Your main goal will be to ensure our customers are empowered to succeed with n8n, driving higher NRR and ARR, reducing churn, and fostering long-term customer relationships
• Lead onboarding sessions to ensure customers can build workflows and integrate n8n into their business smoothly
• Run product demos and guide customers through the first 3 months, setting them up for success
• Set up and run QBRs (Quarterly Business Reviews) to align on customer goals and progress
• Build strong, trusted relationships with customers to prevent churn and contractions
• Work closely with Sales to identify and pursue expansion and upsell opportunities
• Proactively manage renewals, partnering with Account Executives (AEs) to secure customer satisfaction and continued growth
• Relay customer feedback to Product and Engineering to enhance the platform and fix pain points
• Collaborate with Support and Solutions Engineers to resolve technical issues, ensuring customers always feel supported
• Represent customers in internal meetings, ensuring their needs are top of mind
• ️ Suggest and implement improvements to CS workflows and tooling
• 📊 Use data to track key metrics, analyze customer behavior, and provide insights to improve retention and engagement
• Leverage automation to streamline processes and enhance customer experience