Solutions Consultant, PayIt

• Experience: 5+ years in solution consulting, sales engineering, or a related role in GovTech, SaaS, payments, or digital customer experience
• Industry Knowledge: Understanding of government technology, digital payments, and customer service platforms (e.g., CRM, self-service portals, IVR, chatbots)
• Technical Acumen: Ability to communicate technical concepts to non-technical stakeholders; experience with API integrations, cloud-based solutions, and enterprise software
• Strong Communication Skills: Ability to translate complex solutions into compelling business value propositions for government clients
• Presentation Skills: Comfortable leading demos, workshops, and client discussions with executive-level stakeholders
• Problem-Solving Mindset: Analytical and strategic thinker with a customer-first approach
• Team Player: Ability to work cross-functionally with sales, product, and delivery teams in a fast-paced environment
• Experience working with government agencies or public sector clients

Desirable

• A dynamic Solution Consultant will act as a trusted advisor to government clients, demonstrating how our unique value proposition addresses their unique challenges with PayIt’s market-leading platform and solutions
• You will partner with sales, product, and implementation teams to deliver compelling product demonstrations, guide RFP responses, and shape solutions tailored to government needs
• Pre-Sales Support: Collaborate with sales teams to understand customer needs and present tailored solutions through demos, workshops, and proof-of-concepts
• Product Demonstrations: Showcase our customer experience and payment solutions to government agencies, illustrating value propositions and ROI
• Technical Advisory: Act as a subject matter expert (SME) on GovTech solutions, advising clients on best practices, system integrations, and digital transformation strategies
• Solution Design: Work closely with product and engineering teams to align offerings with government requirements, compliance standards, and payment processing regulations
• Proposal & RFP Support: Assist in writing technical responses for government procurements, ensuring alignment with agency needs and industry best practices
• Stakeholder Engagement: Build strong relationships with government IT teams, procurement officers, and decision-makers to ensure successful solution adoption
• Market & Industry Insights: Stay up to date on GovTech trends, policy changes, and emerging technologies to enhance customer conversations and drive innovation