Customer Success Manager, Marigold
$102.5-112k
OTE
$90-100k
BASE
Salary applicable for California residents, may vary in other location
More information about location
Relationship marketing solutions
Be an early applicant
Relationship marketing solutions
1001+ employees
Be an early applicant
$102.5-112k
OTE
$90-100k
BASE
Salary applicable for California residents, may vary in other location
More information about location
1001+ employees
Company mission
To grow the relationships that grow businesses.
Role
Who you are
- This is a customer facing role requiring outstanding relationship management skills and technical acumen
- The ideal candidate is hands-on and results oriented, with strong communication and problem solving skills
- A deep understanding and passion for SaaS and Email/SMS/Push Notifications/Website personalization/Digital Marketing
- Minimum of 5+ years professional work experience in advertising, marketing or a related field; having held a similar role as an Account Manager or Customer Success Manager at the Enterprise level
- Self driven with the energy and resilience to perform consistently at a high level in a fast paced environment
- Experience working with customer contacts at the executive level and proven track record of leveraging those relationships for increased retention and partnership
- Comfort working in a highly flexible, entrepreneurial environment
- Strong project planning and time management skills
- Some travel required (less than 20%)
What the job involves
- As a Customer Success Manager, you will work with enterprise customers and be responsible for driving retention, renewals, adoption, customer satisfaction, and growth of your portfolio
- You will work with business leaders to understand their needs and you will be able to help them further leverage the omnichannel capabilities of Marigold solutions to drive a Consumer-First Marketing program
- Own an Enterprise portfolio of customers in which you are responsible for driving retention, satisfaction, adoption and growth
- Understand business needs to deliver proactive and consultative customer success that drives partnership, customer satisfaction and mutual success
- Be a trusted advisor by providing industry and market thought leadership to our customers
- Lead Strategic Business Reviews, recurring status meetings, trainings and account plans
- Act as the main escalation point to drive customer resolution in a timely, proactive manner
- Be the voice of the customer internally by advocating for product enhancements and marshaling resources
- Forecast retention, renewal, and status for assigned accounts and deliver on customer remediation plans
- Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations, and contract negotiations, related to all opportunities across existing client base
- Drive all aspects of the customer lifecycle at Marigold, including implementation, adoption, expansion and renewal
Our take
As the parent company to a family of brands - including Campaign Monitor, Cheetah Digital, Emma, Vuture, and more - Marigold is a global marketing technology company that provides a simple, yet powerful, relationship marketing platform that enables companies to optimize and customize their campaigns. Its easy-to-use design, personalization, and automation tools allow users to create captivating marketing to connect with their audiences.
The company is trusted by over 40,000 businesses (with its subsidiaries drawing in a large number of additional clients), and Marigold's solutions currently cater to 11+ industries, including Media & Publishing, Retail, Travel & Hospitality, and Non-Profits.
The company’s numerous partnerships, expansion, and consistent innovation of its products have enabled it to not only adapt to the ever-changing marketing space but become a leading global solution provider within the specialized relationship marketing space.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Remote-first hybrid work environment
- Schedule flexibility and open time away
- Home office stipend
- Generous paid parental leave, including adoptive and foster parents
- Learning and development Programs
- Paid time off to volunteer, matching and giving funds for charity initiatives
- Mental health care services, global social events, local support
Company HQ
Rolling Mill Hill, Nashville, TN
Leadership
Mike Gordon
(CEO, not founder)Joined Marigold in 2024 from ArisGlobal, where they served as both the CEO and Chairman of the Board. Prior, they held CEO positions for Altus Group and Callcredit.
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