Client Success Manager, Veson Nautical
Maritime commercial management & trading software
Be an early applicant
Maritime commercial management & trading software
201-500 employees
Be an early applicant
201-500 employees
Company mission
To transform the way the maritime world works and makes decisions through the power of technology.
Role
Who you are
- 3-5 years’ experience delivering end to end enterprise software implementations, integration, and training
- Willingness to travel (20-30% national and international travel required)
- Certain level of expertise in working with clients from various languages and cultural backgrounds
- Demonstrated planning and organizing skills
- Analytical thinking and attention to details
- Strong understanding of business processes and their implementation into enterprise applications
- Excellent interdepartmental communication and coordination required
- Excellent problem-solving skills, self-motivated, results-driven and well organized
- Outstanding consulting, presentation, coaching and facilitation skills
- Proven ability to proactively address customer concerns and meet or exceed customer needs
- Experience with context-switching between client organizations, and ability to consistently apply best practices when devising solutions
- Ability to become subject matter expert on commercial maritime industry and on Veson’s software products
- Gainsight Software – Experience Creating KPIs, Playbooks, Success Plans, and mapping products to measure adoption in tools like Gainsight PX
- Financial Technologies and Accounting experience
- Knowledge of maritime shipping industry
- Insight on the energy, oil, and gas industries
- Familiar with SaaS software and Web programs, including web API
- Familiarity with Windows Server, MS Operating Systems, Microsoft SQL Server, and MS Office applications
- Excellent oral and written communication skills; ability to negotiate, influence and gain consensus with strong interpersonal skills
- Excellent written and spoken English
- Desire to work in fast-paced, entrepreneurial setting
- Ability to build rapport with clients with relational intelligence
What the job involves
- As a Veson Nautical Client Success Manager, you will function as the primary client success contact post go-live of the world’s leading enterprise software solution for maritime commercial operations
- You will play a key role in the build out of the Client Success team at Veson, aiding in the creation of KPIs, Playbooks, Success Plans, and Product Mapping in Gainsight CS and PX
- Your responsibilities will extend throughout the Adoption phase of the client engagement
- Ensuring that clients are satisfied with Veson products and services so that clients are prepared for the Expansion and Renewal discussions that you will be having alongside your colleagues in Account Management
- You will play a major role in understanding customer’s needs and establishing clear retention goals and deploy playbooks and success plans for the client and employees to work toward
- As the subject matter expert post-implementation, you will serve as the voice of the customer, in order to establish quick wins, and compartmentalize longer term initiatives into projects that can be handed off to Account Management and Professional Services
- You will work cross-departmentally with members of the Professional Services, Account Management, Product, and Technical Solutions teams; and take a lead role in ensuring that Veson Clients realize, validate, and optimize the value they are receiving from the use of Veson products and services
- Ability to handle Product Mapping, Playbook and Success Plan Creation in Gainsight CS and PX
- Managing client stakeholders to aid in value realization, validation, and optimization
- Proactively address customer concerns and meet or exceed customer needs
- Resolving, tracing and escalating critical issues to minimize client health risk factors
- Work alongside clients through the Adoption, Expansion, and Renewal phases of the Client Engagement
- Collaborate cross departmentally with colleges in Account Management, Technical Solutions, Product, and Professional Services
- Outstanding client service, consulting, presentation, coaching and facilitation skills
- Regularly communicates with management, both verbally and in writing, on status of initiatives in a professional and understandable manner
- Ability to communicate with customers at all levels of the organization
- Analytical thinking and attention to details, with solutioning capabilities for the most complex client workflows
- Ability to become subject matter expert on commercial maritime industry and on Veson’s software products
- Ability to gather business requirements, establish quick wins, and formulate larger engagements for handoff to Professional Services and Account Management
Our take
As digital transformation sweeps across industries, companies seek the technology to help them achieve their business goals. Veson Nautical provides software solutions for maritime trade, enabling buyers and sellers of bulk commodities and freight to digitise operations towards increasing their efficiency and success.
Its integrated maritime operations system (IMOS) platform allows clients to manage and execute marine contracts, delivering a comprehensive set of tools that can be adapted to the workflows of vessel owner-operators, commodity traders and more. As well as developing and implementing software for the industry, the company acts as a digital transformation partner to its clients, supporting them in making the most of its technology.
Veson Nautical continues to bolster its product offerings, including by the acquisition of other innovators in the maritime field. These include Oceanbolt, an innovative data intelligence platform, and Q88 which delivers information management and software solutions for transportation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company values
- Do the Right Thing: For clients, for colleagues, for community
- Take Pride in Your Work: Drive quality, raise the standard
- Move Forward: Collaborate, innovate, deliver
Company HQ
South Boston Waterfront, Boston, MA
Articles
Leadership
John Veson
(Founder & CEO)Former Software Design Engineer and Senior Consultant at Microsoft.
Salary benchmarks
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